ERP Technical Engineer

Summary:

This position is responsible for configuring, maintaining, and deploying company computers. Will troubleshoot and affect repair on all company printers and scanners. Provide on-site, telephone and remote support to all locations and staff. Will maintain inventory of all computer systems. Will be responsible for some network administration as deemed appropriate.

Responsibilities:

• Helpdesk and technical support to all locations and staff.
• Remote helpdesk support to other stores

• Should be an expert in Microsoft Office, specifically with the Word, Excel, PowerPoint, and Outlook Applications

• Troubleshooting of Mac Computers and Apple products
• Troubleshoot Citrix and VPN connection problems.
• Troubleshoot e-mail connectivity problems.
• Maintain and manage repairs for computer equipment, including peripherals.
• Inventory all technology equipment.
• Build and deploy laptop and desktop computers.
• Computer troubleshooting OS and software related.
• Mobile Device Support - provide support to mobile device users.
• Record and track all support activity in IT support software.

Other Responsibilities:

• Performing other related duties as directed or assigned.
• Travel to other stores when needed.
• After hours work for projects and support.
• Familiar with basic project management concepts.
• Knowledge of Acumatica, Fusion or Lightspeed a plus

Education, Experience and Skills Required:

• Candidates should have a minimum of an Associate's degree or related technology field.

• Technology in a warehouse or retail environment a plus

• Excellent communications, both verbal and written. Excellent 'people' skills. Problem solving abilities. Ability to maintain composure under pressure and exemplify high levels of patience. Displays a high level of professionalism in both conduct and appearance.

Education:

• Bachelor's (Preferred)

Experience:

• helpdesk: 2 years (Preferred)
• Customer Service: 1 year (Preferred)

Compensation and Benefits

• • 10 days of paid time off annually available after 90-day period
  • 7 major holidays
  • Benefit Package
  • Competitive Salary

Sunset Intimates is an equal opportunity employer and drug-free workplace.