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Skills
Accountingunmatched
Analysis Skillsunmatched
Call Centersunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Establish Prioritiesunmatched
Healthcareunmatched
Help Deskunmatched
Identify Issuesunmatched
Leadershipunmatched
Medical Billingunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Recruiting/Staffing Agencyunmatched
Telephone Triageunmatched
Description
Position: Escalation Analyst Location: Brentwood, TN Employment Type: Contract Compensation: Based on experience
About the Role FocusPoint is seeking Escalation Support Analysts for a client located in Brentwood, TN to provide on-site coverage during a short-term transition period. This role serves as the first point of contact for incoming escalation calls, following established procedures to triage and route issues appropriately. No specific technical systems knowledge is required, this is a coverage and coordination role rather than a hands-on technical troubleshooting position.
Responsibilities
Provide on-site coverage during assigned shift windows
Answer and triage incoming escalation calls following documented procedures
Accurately log and route issues to the appropriate teams
Communicate clearly with the on-site management team regarding call activity and any urgent items
Maintain professionalism and reliability during assigned shift hours, including weekend and overnight coverage
Qualifications
No specific technical certifications required
Strong communication and phone presence
Reliable, punctual, and comfortable working independently during assigned shifts
Prior helpdesk, call center, or customer service experience preferred but not required
Must be able to work on-site in Brentwood, TN for the full engagement
Additional Details
W-2 employment through FocusPoint Holdings, Inc. No C2C or 1099 arrangements.
Immediate start preferred due to a tight engagement window.
Schedule Options:
Weekday shifts: Monday, Wednesday, Friday, 7:00am to 7:00pm (36 hrs/week)
Weekday shifts: Tuesday, Thursday, 7:00am to 7:00pm (24 hrs/week)
Weekend shifts: Saturday and Sunday, 12:00am to 12:00pm (24 hrs/week)
Weekend shifts: Saturday and Sunday, 12:00pm to 12:00am (24 hrs/week)
Floater/backup coverage also available
Why Work with FocusPoint As a trusted staffing partner to industry-leading companies, FocusPoint provides access to roles that align with your professional goals, and we advocate for your success throughout the recruitment process. Our team understands appropriate skillsets and takes a consultative approach ensuring that each match is grounded in both experience and fit.
How to Apply To ensure confidentiality and alignment with our client s hiring process, all applications must be submitted through FocusPoint. Please do not attempt to contact the client directly. Interested candidates should reach out to FocusPoint s recruitment team with any questions.
About FocusPoint: FocusPoint specializes in connecting top-tier professionals with exceptional opportunities in accounting, technology, healthcare, and leadership. We prioritize building meaningful connections, ensuring candidates find roles that align with their skills, goals, and passions.