Escalation/Project Engineer - Hybrid

J. Morrissey

Glastonbury, CT(remote)

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JOB DETAILS

SKILLS

Cloud Computing, Customer Support/Service, Firewalls, Help Desk, Identify Issues, Mentoring, Microsoft Exchange Server, Microsoft Hyper-V, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Multitasking, Network Switching, Project Engineering, Protective Services, Regulatory Compliance, Sales/Support Engineering (SE), Security Monitoring, SonicWALL, Staff Training, Technical Support, VMWare, Virtualization, VoIP (Voice over IP), Wireless Communications

LOCATION

Glastonbury, CT

POSTED

30+ days ago

Escalation/Project Engineer Hybrid

Our client is a growing managed service provider in central Connecticut looking to add to their internal/in-house team. This position serves as an escalation point for the Help Desk and will collaborate with the field engineering team to complete project-based work.

100% remote after 90 day ramp up period (2 days in office, 3 days remote), Office in Hartford CT area
Compensation range $80,000 - $95,000 + bonus potential and a great benefits package.

Responsibilities:
-   Serve as the senior level technician for the in-house team, handling escalated technical support issues
-   Mentor and train internal staff on solutions to complex technical support issues
-   Lead complex projects, collaborating with field engineering team to complete cloud migration projects (taking ownership of the remote portion of the project work)
-   Manage and troubleshoot issues related to network devices, SonicWall firewalls, wireless APs, managed switches
-   Implement MFA and other managed security services and work with clients to achieve a strong security posture and remain within compliance standards
-   Act as an expert for Microsoft environments and cloud solutions

Qualifications:
-   5+ years of experience working in a highly technical environment or managed service provider
-   Desired certifications in the following areas MS 365, Windows Server, SonicWall
-   Strong experience with MS 365, Exchange server, OneDrive, Azure, and on prem Exchange
-   Advanced understanding of networking concepts (managed switches), virtualization (VMware & Hyper-V), Windows Server OS, firewalls, and VoIP systems
-   Ability to work on escalated tickets and balance project-based work (emphasis on Cloud migration projects)
-   Must have excellent customer service skills with the ability to multi-task
-   Must be able to act as a mentor for lower-level help desk team.

INDI

About the Company

J. Morrissey

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