Greet guests and manage check-in, waivers, and pre-game briefings
Deliver exceptional customer service and maintain a professional demeanor
Run games using Escapology’s in-room monitoring systems — provide hints, track progress, and ensure safety
Reset and clean rooms after each group; maintain puzzles, props, and decor
Assist with general venue operations, including cleaning, restocking, and organizing
Upsell merchandise and future game bookings
Collaborate with team members and management to maintain smooth, efficient operations
Represent Escapology’s brand values of fun, professionalism, and excellence
What We’re Looking For
Must be 18 years or older
Strong communication and multitasking skills
Outgoing, friendly, and dependable personality
Comfort working in a fast-paced, guest-focused environment
Availability on weekends and holidays (required)
Basic computer literacy and attention to detail
Preferred Experience
Previous retail, hospitality, or front-of-house experience
Customer service, sales, or event hosting background
Interest in puzzles, teamwork, and problem-solving
Training & Growth
Paid training period $10 per hour (up to 40 hours) with all necessary instruction provided
Uniform: Blue jeans, black or white sneakers, and company-provided shirts
Clear growth pathway — advancement opportunities into team leadership or management, including potential placements at Escapology venues across the country
Compensation & Benefits
$13–$19 per hour, depending on experience, if onboarded permanently
Inclusion in team tip pool
Flexible scheduling
Free gameplay and team events
Advancement into management roles
How to Apply
Apply directly through ZipRecruiter.
We look forward to meeting passionate people who love teamwork, puzzles, and delivering 5-star guest experiences!
\nCompany Description
Escapology is a premium escape-room entertainment company offering immersive, story-driven adventures for families, friends, corporate teams, and private groups. Guests work together to solve puzzles, uncover clues, and complete their mission before time runs out.
Company Description
Escapology is a premium escape-room entertainment company offering immersive, story-driven adventures for families, friends, corporate teams, and private groups. Guests work together to solve puzzles, uncover clues, and complete their mission before time runs out.
Numbers & Facts
Location
Raleigh, NC
Salary
$13–$19 Per Hour
Skills
Cleanroomunmatched
Communication Skillsunmatched
Compensation and Benefitsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Housekeeping/Cleaningunmatched
Multitaskingunmatched
Problem Solving Skillsunmatched
Project Trackingunmatched
Retailunmatched
Salesunmatched
Team Lead/Managerunmatched
Team Playerunmatched
Up-Sellingunmatched
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