Escort Customer Liaison

Keep the information moving. Keep the operation moving.

Danner’s Incorporated is looking for a sharp, organized, and dependable Escort Customer Liaison to join our Escort Division.

If you are someone who can read through a busy inbox, identify the information that matters, enter it accurately, communicate changes quickly, and keep multiple priorities moving at once, this could be the opportunity for you.

This is more than a traditional clerical position. As an EscortCustomer Liaison, you will play an important role in supporting our dispatch and escort operations by making sure critical job information gets where it needs to go—accurately, quickly, and on time.

COMPETITIVE PAY

Starting at $17.00 to $21.00 per hour depending on experience.

POSITION DETAILS

• Job Title: Escort Customer Liaison – Escort Division
• Department: Escort Division
• Reports To: Escort Manager / Branch Manager
• Supervises: None
• Employment Type: Full-Time
• FLSA Status: Non-Exempt

BENEFITS & PERKS

At Danner’s, we believe our employees are an important part of our success. Full-time employees are eligible for a variety of benefits and opportunities, including:

• Medical, Dental, Vision, Supplemental Life, AD&D, and Cancer Insurance after 60 days of employment.
• 401(k) eligibility after 6 months of employment.
• Paid Time Off (PTO) eligibility after 90 days. PTO begins accruing immediately upon starting employment.
• Paid Training to help you succeed in your position.
• Bi-Weekly Pay with Direct Deposit.
• Chaplain Services available to employees.
• Danner’s Cares Program supporting our employees and their families.
• Company Events and Prizes.
• Opportunities for Advancement and Promotion from Within.

WHAT YOU'LL DO

You will serve as an important administrative link between customers, employees, dispatch, and operations. Your ability to stay organized and recognize important information will directly support the team's ability to execute jobs successfully.

Your responsibilities will include:

• Answer incoming calls, record critical information, and relay information to the appropriate staff.
• Impeccable Customer Service Skills both over the phone and through email.
• Monitor, review, and respond to emails, extracting important job information and ensuring timely updates.
• Enter job details into OG and other company systems while maintaining a high level of accuracy and timeliness.
• Communicate changes to dispatch regarding existing jobs and provide updated information as needed.
• Verify job paperwork is complete, accurate, and properly filed.
• Work closely with dispatch, operations, and other departments to maintain a smooth workflow.
• Provide clerical and administrative support throughout the Escort Division as needed.
• Handle assignments with a strong sense of urgency to meet customer and operational demands.
• Maintain the confidentiality of client, employee, and company information.
• Represent Danner’s professionally when interacting with employees, customers, law enforcement, and business partners.
• Uphold and demonstrate Danner’s core values of Gratitude, Respect, Excellence, Accountability & Honesty, and Teamwork.
• Perform other duties as assigned.

WHAT WE'RE LOOKING FOR

We're looking for someone who is organized, detail-oriented, dependable, and comfortable working in a fast-paced environment where priorities can change quickly.

Required Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of clerical or administrative experience; transportation or logistics experience is preferred.
• Strong proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong typing and data-entry skills with a demonstrated ability to maintain accuracy.
• Ability to read, write, and speak English proficiently, including basic spelling, grammar, and punctuation.
• Ability to quickly identify and decipher critical information from lengthy or busy emails.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Effective problem-solving and decision-making skills in a team environment.
• Willingness to follow instructions and assist in other areas when needed.
• Excellent communication and customer-service skills.
• Ability to effectively manage multiple information streams at the same time, including email, telephone calls, and in-person conversations.
• Must demonstrate a strong sense of urgency when handling inquiries, assignments, and operational changes.

THIS ROLE IS FOR YOU IF...

You are the type of person who:

• Notices the details others might miss.
• Can work through a busy inbox without getting overwhelmed.
• Knows how to determine what information is important and what needs immediate attention.
• Can switch between phone calls, emails, data entry, and conversations without losing focus.
• Takes pride in getting things right the first time.
• Understands that being accurate is important—but being accurate and timely is even more important.
• Works well as part of a team.
• Takes ownership of your responsibilities and follows through.
• Can remain professional and composed when the pace picks up.

CORE COMPETENCIES

Attention to Detail – Maintains accuracy in data entry, documentation, and updates.

Organization – Prioritizes workload effectively to meet deadlines and support operations.

Communication Skills – Provides clear and timely information to dispatch, drivers, and customers.

Teamwork – Works cooperatively with dispatch, operations, and other departments.

Adaptability – Adjusts to changing priorities and operational demands.

Accountability – Follows through on assignments and maintains compliance with company standards.

HOW SUCCESS IS MEASURED

Success in this position means helping the Escort Division operate efficiently and preventing important information from falling through the cracks.

Performance will be evaluated based on your ability to:

• Answer emails and phone calls promptly while recording information accurately.
• Enter and update job information in OG and other company systems without errors.
• Notify dispatch of job changes accurately and in a timely manner.
• Ensure job-related paperwork is complete, accurate, and properly maintained.
• Complete assignments with urgency and efficiency while minimizing delays and errors.
• Demonstrate professionalism, dependability, and support for the overall team.
• Consistently uphold Danner’s core values.
• Provide reliable and effective administrative support to the Escort Division.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

This is primarily an office-based position involving frequent computer and telephone use.

The position requires:

• Ability to sit or stand for extended periods.
• Manual dexterity for computer, data-entry, and clerical tasks.
• Ability to bend and stoop.
• Ability to occasionally lift, push, or pull up to 25 lbs.
• Sufficient vision, hearing, and speech to effectively perform communication and clerical responsibilities.
• Availability to work early mornings, late evenings, nights, weekends, and holidays.
• Flexible scheduling with the potential for weekend and overtime work.

THIS IS A FAST-PACED POSITION

The Escort Division operates in an environment where information can change quickly.

Jobs change. Schedules change. Customers call. Drivers need updates. Dispatch needs information.

The Escort Customer Liaison must be able to keep up.

If you need a slow-paced environment where you can work on one task at a time, this may not be the position for you.

If you enjoy staying busy, solving problems, organizing information, helping a team, and knowing that your work directly contributes to getting the job done, we'd like to hear from you.

READY TO JOIN THE TEAM?

If you're organized, dependable, detail-oriented, and ready to become an important part of Danner’s Escort Division, apply today.

We are looking for someone who doesn't just move information—

YOU HELP KEEP THE OPERATION MOVING.

Disclaimer Statement

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. This job description does not constitute a contract of employment and is subject to change at the company’s discretion.

Equal Employment Opportunity Statement

Danner’s Incorporated is an Equal Opportunity Employer and prohibits discrimination or harassment based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by law. We are committed to providing a workplace that is free from discrimination and harassment and where all employees are treated with respect and dignity.