Escrow Assistant, Associate

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Join our Sacramento team as an Escrow Assistant, Associate, supporting residential escrow transactions in a collaborative, fast-paced office environment. This role partners with Escrow Officers and the broader escrow team to provide exceptional customer service and administrative support throughout the closing process. This is an in-office position, five days per week, and a great opportunity for someone who is detail-oriented, customer focused, organized, and interested in building a career in escrow.

What You'll Do

• Perform routine administrative duties supporting the escrow process

• Answer phones, greet customers, place calls, and follow up on information needed for escrow closings

• Assist with processing opening orders and initial file setup

• Support the receipt, deposit, and distribution of funds

• Prepare written transmittals for funds and documents

• Assist with reconveyances, pre-closing file maintenance, and post-closing follow-up

• Maintain accurate and organized escrow files

• Communicate professionally with customers, real estate agents, lenders, and internal partners

• Support Escrow Officers and the broader branch team to help keep transactions moving efficiently

What We're Looking For

• Strong customer service orientation

• Excellent attention to detail and organizational skills

• Strong verbal and written communication skills

• Ability to manage multiple priorities in a deadline-driven environment

• Strong problem-solving skills and sound judgment

• Comfortable working in a fast-paced, time-sensitive office

• Proficiency with Microsoft Office

• Collaborative, dependable, and eager to learn

Education & Experience

• High school diploma or equivalent required

• This is an entry-level opportunity; prior escrow experience is not required

• Previous experience working with customers or in an office, administrative, real estate, title, mortgage, banking, or similar environment is preferred

Work Environment

This position is onsite in our Sacramento office five days per week. We are looking for someone who enjoys working closely with a team, providing excellent service, and learning the escrow business in a hands-on environment.

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.