Accounting, Administrative Skills, Customer Experience, Customer Relations, Detail Oriented, Documentation, Escrow, Financial Services, High Net Worth, Interpersonal Skills, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Mortgage, Mortgage Lending, Mortgage Regulations, Multitasking, Organizational Skills, Plan Meetings, Real Estate Sales, Telephone Skills
Escrow Assistant / Receptionist
A well-established, high-end mortgage and escrow firm in the Biltmore area is seeking a polished and detail-oriented Escrow Assistant / Receptionist. This role serves as the first point of contact for clients while providing essential administrative and escrow support in a fast-paced, client-focused environment. The ideal candidate is professional, organized, and comfortable working with high-net-worth clientele.
Key Responsibilities
Front Desk & Client Experience
- Greet clients, agents, and visitors with professionalism and a high level of discretion
- Answer, screen, and route incoming calls using a multi-line phone system
- Coordinate appointments, signings, and conference room usage
- Maintain a clean, organized, and professional front office environment
- Receive, sort, and distribute incoming mail and packages
Escrow & Administrative Support
- Provide administrative support to escrow officers and escrow staff throughout transactions
- Assist with opening escrow files and preparing initial documentation
- Prepare, scan, file, and organize escrow documents with accuracy and confidentiality
- Track earnest money deposits, payoffs, HOA demands, and required documents as assigned
- Assist with closing document preparation and post-closing tasks
- Support basic accounting and deposit tasks as needed
- Communicate professionally with clients, lenders, real estate agents, and internal team members
Qualifications
- Previous experience as a receptionist or administrative assistant; escrow, title, mortgage, legal, or financial services experience preferred
- Professional demeanor and appearance suitable for a high-end office environment
- Strong organizational skills with excellent attention to detail
- Ability to manage multiple priorities in a fast-paced setting
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Ability to handle sensitive and confidential information with discretion
Pay up to $21/hr