Escrow Manager

What You'll Do
The Escrow Manager oversees the escrow department and ensures that all real estate transactions are handled accurately, efficiently, and in compliance with state regulations, underwriter requirements, and company policies. The role combines leadership, operational oversight, compliance management, and excellent customer service. The qualified individual will have at least 7+ years of escrow officer experience along with at least 3+ years of prior supervisory and/or management experience. The Escrow Manager is responsible for overseeing the Escrow staff and day to day responsibilities, as well as mitigating any issues and being able to handle some closings themselves. We are in search of an attentive and energetic leader who can lead a team with precision, handle customers with affection, and be able to work with each staff member with dedication. This position is not a remote position and is located onsite at our headquarter office located in Orlando, Florida in the Millenia area. The Escrow Manager should have an active Florida title agent license and should be very experienced in complex closings and matters. We are a vibrant, fun, strong, and hard-working team – we are seeking an Escrow Manager who will have a similar attitude, temperament, and mind-set.

Your Key Responsibilities Include:

• Supervise and mentor escrow officers, processors, and support staff.
• Serve as a resource for team members on complex or unusual transactions.
• Maintain strong relationships with real estate agents, lenders, builders, clients, investors, and attorneys.
• Provide training and ongoing education on company procedures, regulatory changes, and industry best operations.
• Conduct performance evaluations and establish productivity goals.
• Oversee all transactions from contract to funding to ensure all transactions are conducted accurately and timely.
• Monitor escrow pipelines to ensure deadlines are met and transactions close timely.
• Review and resolve the day-to-day issues that could delay closings, including title defects, disputes, discrepancies, customer service-related issues.
• Ensure performance standards and closing dates are met.
• Create a customer-focused culture in a positive working environment.
• Ensure post-closing team meets deadlines for recording documents and typing policies with accuracy.
• Ensure compliance with federal and state laws, including RESPA requirements, CFPB regulations, FinCENT reporting requirements, State escrow and title insurance regulations.
• Implement and enforce internal policies and procedures.
• Maintain adherence to title underwriter guidelines and best practices.
• Monitor for fraud prevention and suspicious activity.
• Assist with internal and external audits.
• Review daily escrow reconciliation and outstanding balances.
• Ensure proper handling and safeguarding of escrow funds.
• Monitor disbursements, wire transfers, and return items.
• Investigate and resolve escrow shortages, overages or accounting discrepancies.
• Work closely with accounting personnel to maintain compliance with trust accounting requirements.
• Address and resolve customer complaints or escalates concerns promptly.
• Participate in marketing initiatives, educational presentations, and networking events from time to time.
• Support efforts to grow the company’s market presence and client base.
• Evaluate process improvements and identify opportunities for operational improvements.
• Provide guidance on high-liability transactions, including commercial closings, short sales, foreclosures, probate, escrow holdbacks, 1031 exchanges, etc.
• Maintain excellent proficiency in SoftPro.
• Perform other duties as needed or assigned.

What You Have:

• Excellent at managing multiple priorities and helping teams progress on deliverables.
• Thorough knowledge of complex closings, technology and comfort working in a primarily paperless environment.
• Excellent communication skills (verbal and written) with both internal and external customers.
• Ability to resolve escalated closing issues quickly and meet deadlines.
• Exemplary organizational skills, detail-oriented and precision-focused.
• Ability to drive results in an outcome-driven environment.

Your Education and Experience:

• 7+ years' experience handling closings.
• 3+ years' experience managing a team.
• Experience managing closing workflows and processes that move files efficiently to closing.
• Familiarity with various title policy forms and typical endorsements.
• Very strong knowledge of residential, commercial, investor, government contracts. Escrow Manager should have experience and thorough knowledge in these types of transactions and should be able to know how to close these themselves.
• Experience monitoring a closing pipeline of transactions to ensure close-of-escrow dates are met.
• Notary Public
• Very proficient in SoftPro

The Closing City is your next level escrow and title establishment, committed to serving our community with friendship, knowledge, and safe transactions. We are a full-service Title and Escrow provider offering comprehensive title and closing services to real estate professionals, buyers, and sellers throughout the State of Florida. Led by our Title Genie, our exceptional team has handled thousands of closings. The Closing City handles residential, commercial, refinance, investor, and government contracts. Our beautiful headquarter office is located in Orlando, Florida in the Millenia area.