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Escrow Support Manager

Workway

Phoenix, AZ

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JOB DETAILS
SALARY
SKILLS
Coaching, Communication Skills, Continuous Improvement, Corrective Action, Customer Service Management, Detail Oriented, Documentation, Escrow, Establish Priorities, Health Plan, Insurance, Leadership, Loan Closing, Loan Processing, Maintain Compliance, Organizational Skills, People Management, Performance Analysis, Performance Reviews, Problem Solving Skills, Process Improvement, Production Systems, Production Volume, Profit & Loss Statements, Regulatory Requirements, Risk, Service Level Agreement (SLA), Systems Maintenance, Team Lead/Manager, Time Management, Trend Analysis
LOCATION
Phoenix, AZ
POSTED
Today

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have an Escrow Support Processor opportunity with trusted leader in title insurance, settlement services, and risk solutions, consistently recognized as one of the Fortune 100 Best Companies to Work For. They offer a culture of growth, stability, and innovation where employees are valued and supported in building long-term careers.

The Escrow Support Processor is responsible for the specific duties listed below.

Your specific duties will include:

  • Lead and supervise a centralized escrow processing team in a high-volume production environment.
  • Manage daily workflow, productivity, quality, turnaround times, and service level agreements (SLAs).
  • Monitor workloads, adjust staffing priorities, and authorize overtime to meet deadlines.
  • Review escrow documentation for accuracy, completeness, and compliance.
  • Resolve escalated and complex issues.
  • Ensure adherence to company policies, escrow procedures, and regulatory requirements.
  • Partner with branch teams to communicate expectations and process updates.
  • Prepare and present production, quality, and performance reports.
  • Interview, hire, onboard, train, and develop team members.
  • Conduct performance reviews, coaching, and corrective actions as needed.
  • Lead process improvements, system updates, and workflow changes.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Make real-time decisions to manage bottlenecks and maintain service commitments.
  • Identify trends impacting productivity, quality, or morale and implement solutions.
Required qualifications for the position include:
  • High School Diploma or equivalent
  • 3-5 years of experience in escrow processing or loan closings.
  • Minimum 2 years of leadership or supervisory experience in a production environment.
  • Strong leadership skills with ability to manage teams under pressure.
  • Strong knowledge of escrow procedures, documentation, and compliance.
  • Excellent organizational skills and attention to detail.
  • Strong communication and problem-solving abilities.
Preferred qualifications for the position include:
  • Experience managing high-volume, deadline-driven workflows.
  • Familiarity with P&L statements and operational cost awareness.
Pay Rate: $24.03 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit . To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.

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About the Company

W

Workway

Opening our doors in 2005, the founders of Workway were the first in the staffing industry to nationally specialize in the areas of Title, Escrow, Mortgage and Foreclosure. Since then, Workway has become the leading experts in this field delivering talent on a national basis. We are a staffing business that has grown and evolved with the industry through technological advances, economic shifts and the dynamics of a changing work force.

In 2011, Workway was purchased by the “Bowmer” family from the original founders continuing its operation as a family owned business. The “Bowmer” family have been prevalent within the employment services industry for the last 25 years with John Bowmer, Workway’s Chairman, having been CEO and Chairman of Adecco SA.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2005
WEBSITE
https://workway.com/

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