Escrow Support Processor

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Escrow Support Processor - Washington StateJoin a centralized processing team that keeps escrow operations running smoothly behind the scenes. In this role, you'll handle the high-volume clerical work associated with opening and closing escrows - freeing up branch teams to focus on delivering exceptional customer service.You'll act as a key internal partner to escrow branches, managing documentation, processing tasks, and communicating important instructions. This position does not involve direct customer interaction, allowing you to stay focused on accuracy, efficiency, and operational excellence.Why this role stands out:Location Flexible within the state and in office or hybrid in any Washington State officeBe part of a centralized team that supports multiple branchesPlay a critical role in high-volume escrow processingIf you're detail-oriented, organized, and thrive in a fast-paced environment, this is a great opportunity to make an impact while enjoying flexible work options.

HOW YOU'LL CONTRIBUTE

• Provides a wide range to a team of Escrow Support Processors and Escrow Officers.
• Work is very similar to work performed by associate level, although tasks may be slightly more complex with greater experience and knowledge.
• May work on escrow openings and closings.
• Performs clerical functions to set up (open) escrow files.
• Prepares correspondence, escrow files and orders preliminary title reports.
• Performs fund disbursements.
• Prepares and delivers closing statements and closing letters.
• Schedules and provides instructions to couriers.
• Orders payoffs, liens, homeowner association documents and evidence of insurance.
• Distributes preliminary report.
• Communicates with branches, as needed.
• Follows functional area's processes and procedures in daily activities; Troubleshoots as needed.
• Actively contributes to the results of a team and works toward achieving goals and objectives.
• Other duties as assigned

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

• High school diploma or equivalent
• 1-2 years escrow processing experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process
• Working knowledge of fundamental concepts, practices and procedures of department/field
• Good verbal and written communication skills
• Establishes effective working relationships at the work group level
• Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process
• Working knowledge of fundamental concepts, practices and procedures of department/field
• Good verbal and written communication skills
• Establishes effective working relationships at the work group level

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.