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Dermatology Jobs

Esthetician

Massage Envy

Downey, California

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JOB DETAILS
SKILLS
Analysis Skills, Cleanroom, Clinical Support, Communication Skills, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer Training, Equipment Maintenance/Repair, Exceeded Sales Goal, Facials, Home Care, Housekeeping/Cleaning, Inventory Management, Lift/Move 25 Pounds, Massage Therapy, Medical Office Administration, Organizational Skills, Physical Demands, Product Support, Professional Services, Record Keeping, Retail, Retail Sales, Sales, Skin Care, Team Player, Treatment Plan
LOCATION
Downey, California
POSTED
3 days ago
The Esthetician is responsible for providing exceptional skincare services while delivering an outstanding client experience that supports Massage Envy's commitment to Total Body Care. This position focuses on building long-term client relationships through customized treatment plans, education, retail recommendations, and consistent rebooking. Estheticians are expected to uphold the highest standards of professionalism, cleanliness, teamwork, and guest care.

Essential Responsibilities:
Client Care:
  • Perform professional skin care services, including customized facials, chemical peels, microderm infusion, LED light therapy, and approved service enhancements.
  • Conduct thorough consultations and skin analyses to develop personalized treatment plans.
  • Educate clients on proper home care and recommend products that support treatment results.
  • Create a welcoming, relaxing, and professional environment during every service.
  • Document services accurately and maintain complete client records.

Client Retention & Sales:
  • Build lasting client relationships through exceptional service and personalized care.
  • Consistently recommend future treatments and encourage clients to pre-book their next appointment.
  • Recommend professional skincare products based on client needs.
  • Support clinic goals for:
    • Retail sales.
    • Service enhancements.
    • Rebooking.
    • Membership referrals.
  • Participate in clinic promotions, events, and educational campaigns.

Clinic Operations:
  • Maintain clean, sanitized, and fully stocked treatment rooms at all times.
  • Follow all California State Board regulations, sanitation guidelines, and Massage Envy operational standards.
  • Properly use, clean, and maintain all equipment and treatment supplies.
  • Assist with inventory management and notify management when supplies need replenishing.
  • Complete daily opening and closing responsibilities as assigned.

Teamwork & Professionalism:
  • Communicate effectively with management and front desk associates to ensure a seamless client experience.
  • Attend required meetings, trainings, and continuing education opportunities.
  • Demonstrate flexibility by assisting with clinic needs when appropriate.
  • Maintain a positive attitude and contribute to a supportive, team-oriented culture.
  • Represent Massage Envy professionally in appearance, conduct, and communication.

Qualifications:
  • Current California Esthetician License in good standing.
  • Strong customer service and communication skills.
  • Passion for skincare and helping clients achieve their skincare goals.
  • Ability to educate clients and confidently recommend products and treatment plans.
  • Previous spa, medical spa, or skincare experience preferred but not required.
  • Experience with PCA SKIN® and/or Marini Skin Solutions products is a plus.

Performance Expectations:
Estheticians are expected to:
  • Deliver exceptional customer service during every client interaction.
  • Meet or exceed clinic goals for retail sales, enhancements, and client rebooking.
  • Maintain high client satisfaction and positive guest feedback.
  • Follow all clinic policies, procedures, and service protocols.
  • Maintain excellent attendance and punctuality.
  • Keep treatment rooms clean, organized, and inspection-ready.
  • Work collaboratively with all team members to support clinic success.

Physical Requirements:
  • Ability to stand for extended periods.
  • Perform repetitive hand and arm movements during treatments.
  • Lift and carry up to 25 pounds.
  • Perform cleaning, stocking, and room preparation duties throughout the shift.

Massage Envy Downey is committed to providing exceptional care for every client while fostering a positive, professional workplace where team members can grow, succeed, and make a meaningful impact every day.

About the Company

M

Massage Envy

Join the brand that values you. The one that sees your incredible potential and helps you grow and build a long-term career. Massage Envy is more than the leader in accessible massage and skin care. This is a strong community of 35,000+ therapists, estheticians, stretch providers, and associates dedicated to the pursuit of total body wellness. Whether you’re just starting out or you’re ready to make a move to the next level, at a Massage Envy franchised location* you’ll find a gratifying career that cares for you. Discover a home for your many talents with the opportunities, financial stability, and support you need to thrive. From a commitment to self-care and free continuing education to the recognition and rewards you deserve, this is where you can do more of what you love.

*Each individual franchised location, not ME SPE Franchising, LLC ("MEF") or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits, and compensation are set by each individually owned and operated franchised location and may vary from location to location. ©2020 ME SPE Franchising, LLC.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Personal and Household Services
FOUNDED
2002
WEBSITE
https://jobs.massageenvy.com/

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