EUC/Desktop Engineer
o Candidate must have 8-12 years of L1/L2 hands-on experience to support the End User Computing Deskside Services.
o Candidate should be proficient in English to provide the required IT services.
o Candidate must be ready to provide the support over the Phone Calls and Deskside support both which also includes the support during weekend as per monthly roster.
o This is Onsite customer location work and no offline or WFH allowed.
o Resolve Incidents and Service Requests tickets associated with EUC equipment, EUC software, IT applications, provide break/fix support, advice and assist to Customer Users, as needed.
o Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking.
o Mobile Device Management provides support to mobile devices, such as smartphones and tablets as well as desktop devices such as engineering workstations.
o Leverage Customer's EUC Mobile Device Management Tools to enable secure and remote support and operations.
o Configure and implement enterprise device group policies. Ensure that MDM processes follow all Customer defined security practices, including identity verification prior to enrolling new devices.
o Candidate must be fully COVID vaccinated (mandatory).
o Certification: Any relevant certification (Preferred).
Salary Range- $60,000-$75,000 a year
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