EUC/Desktop Engineer

EUC/Desktop Engineer

Seeking an Associate IT Logistics & Technical Support Analyst to manage laptop deployments and support end users. Responsibilities include coordinating hardware logistics, imaging, provisioning, troubleshooting, and assisting users.

Key Responsibilities

Logistics & Deployment

• Oversee laptop preparation, shipping, and delivery for employees.
• Coordinate large deployment projects for PC and Mac systems.
• Track shipments and maintain inventory records.
• Collaborate with stakeholders and vendors on logistics issues.
• Communicate delivery details and resolve deployment challenges.

Technical Support & End User Services

• Provide hardware and software support for workstations and mobile devices.
• Support Windows 10, macOS, Office 365, iOS, Android, and security tools.
• Assist with device imaging and configuration.
• Troubleshoot printers, networking, and LAN connectivity.
• Support communications solutions and meeting technology.
• Diagnose and resolve technical issues promptly.
• Explain concepts clearly to users and escalate as needed.

Basic Qualifications

• Strong customer service in a technical environment.
• At least 6 months relevant experience or Bachelor's Degree.
• Organizational skills; ability to handle multiple tasks.

Preferred Qualifications

• 1-2 years in logistics or IT support roles.
• 2-4 years supporting 300+ users preferred.
• Experience deploying PC/Mac devices, troubleshooting networks, and supporting peripherals.
• Calm under pressure, strong problem-solving, and process improvement skills.
• Ability to read technical documentation and adapt quickly.

Salary Range- $50,000-$60,000 a year

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