Must Have Technical/Functional Skills
- Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
- Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
- Work with vendors to conduct physical asset audit and maintain asset stock rooms
- End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
- Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
- Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
- Smart hands support for Server and Network devices
- Train the Trainer
- Must be working form site
Roles & Responsibilities
- 100% Work from Office (Client location)
- Asset inventory management (New Device Asset/Import/Physical Stocking)
- PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
- Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
- Accessory Request Fulfillment and Unknown Device Research/Investigation
- PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
- Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
- Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
- New Hire onboarding training and orientation
- AV Meeting Room support
Generic Managerial Skills, If any
ITIL Trained/Certified, Dell Certified technician, Apple Certified technician
Base Salary Range : $55,000 to $60,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.