Epitec is seeking to support a leading global automotive manufacturer by hiring 10 EV Concierge Advisors for a fully remote customer experience team. This role supports current and prospective electric vehicle owners through high-volume inbound customer interactions. Candidates must have strong call center experience, excellent communication skills, and the ability to deliver exceptional customer support while promoting EV products, services, charging solutions, and ownership programs.
This opportunity offers $18.00/hour, 2 weeks PTO, medical insurance with employer contribution, and 7 paid holidays.
Job Details
Title: EV Concierge Advisor
Location: Remote
Target Start Date: October 5
W2 Contract: Long-Term
Pay Rate:$18.00/hour
Benefits:
2 Weeks PTO
Medical Insurance with Employer Contribution
7 Paid Holidays
Work Environment: Fully Remote
Training: 8 Weeks
Typing Requirement: 40+ WPM (Typing Test Required)
Schedule Availability Required:
Monday-Friday: 8:00 AM - 12:00 AM EST
Saturday-Sunday: 9:00 AM - 9:00 PM EST
Must be flexible to work any assigned shift
Shift changes and swaps occur throughout the year
Responsibilities
Serve as an EV product expert supporting multiple EV brands, charging platforms, and energy solutions.
Handle high-volume customer interactions through phone, chat, messaging, and email.
Assist customers with:
Vehicle reservations and ordering
EV ownership support
Vehicle troubleshooting
Home charging support
Product information
Recall-related concerns
Dealership appointments
Build value and recommend solutions that improve the ownership experience.
Maintain detailed records of customer interactions and case updates.
Take full ownership of customer concerns through resolution.
Process reimbursement claims and goodwill requests when applicable.
Coordinate with dealerships and third-party partners.
Navigate multiple CRM and support systems simultaneously.
Ensure a best-in-class customer experience on every interaction.
Requirements
Required
1-2+ years of high-volume call center experience
Strong customer service background
40+ WPM typing proficiency
Excellent verbal and written communication skills
Strong computer navigation skills
Experience working within multiple software systems simultaneously
Reliable high-speed internet
Dedicated private home office/workspace
Reliable childcare arrangements during scheduled work hours
Strong attendance and reliability record
Ability to work varying shifts, evenings, weekends, and holidays
Ability to complete mandatory training and attendance requirements