Accidental Death and Dismemberment (AD&D), Call Centers, Computer Skills, Customer Conversion, Customer Satisfaction, Customer Support/Service, Detail Oriented, Disability Insurance, Establish Priorities, Insurance, Life Insurance, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Problem Solving Skills, Scripting (Scripting Languages), Team Lead/Manager, Vision Plan
Reporting directly to the Customer Service Team Leader, you will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Join a growing team at Best Virginia Heating, Cooling, Plumbing and Electrical where your skills are valued, your benefits are fully covered, and your career can advance.
Key Tasks
· You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
· Participate in training so that you grow and develop as a professional.
· Maintain and update our customer database with complete and accurate information.
· Maintain communication with dispatch and your manager.
· Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
· Must be hungry, humble, smart, and coachable.
· You will need to prioritize meticulous note taking.
· Must be detail-oriented.
· The hours are: Tuesday - Friday 11:00AM - 8:00PM, and Saturday 8:00AM -5:00 PM.
Why Choose Best Virginia Heating and Cooling
· Competitive pay – $16 per hour + Incentives
- Medical Insurance – We pay 100% of employee premium for health, dental, & vision insurance. Family can be added at employee expense. Insurance available first of month after thirty (30) consecutive days of employment.
- Short Term Disability, Life Insurance, & AD&D included at no cost.
- Work life balance – Generous paid time off based on relevant work experience.
- 401k Plan – 3% match at 100% and additional 2% is matched at 50%. Eligible after six (6) consecutive months of employment.
- Latest Technology – iPad and access to integrated software.
- Paid Training – Nexstar, Praxis, and Lennox U.
Our Core Values
- Built To Serve: We prioritize people first in every decision- our customer, our team and our communities.
- Earned, Not Given: every opportunity, reward, and achievement must be earned through hard work, integrity, and consistent performance.
- Integrity: We always do the right thing and operate with honesty in all interactions.
- Ownership: We take responsibility and hold ourselves accountable for results.
- Solution Driven: Approach challenges with creativity and resourcefulness to find solutions.
- Commitment: We are dedicated to upholding high standards of performance, quality and service every day.
Equal Opportunity Employer
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Best Virginia Heating and Cooling