Call Centers, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, IBM AS-400 Server, Maintenance - Plumbing, Microsoft Excel, Microsoft Word, Multitasking, On Site Support, Organizational Skills, Plumbing, Resolve Customer Issues
Evening Dispatcher
We have an excellent opportunity available for a EVENING DISPATCHER, located in our Chicago Call Center located in Lombard, IL. The hours of this shift will be from 3:30pm-12:00am, weekends and holidays as assigned. The hourly pay range for this position is between $19.00-$21.00, depending on experience.
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
Roto-Rooter, America’s premiere plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our 80-year history, but it’s our future that has us so excited!
Responsibilities:
- Liaison between our field technicians and customers nationwide.
- Distribute jobs to field technicians.
- Manage the workload of field technicians throughout the Eastern portion of the country.
- Interact with customers to keep them informed of the status of their assigned field technician’s arrival.
- Relay necessary job information to the field technician.
- Resolve any customer service issues.
Qualifications:
- Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
- Able to multi task
- Excellent customer service skills
- Solid computer skills (Microsoft Word and Excel)
- AS400 knowledge preferred
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Roto-Rooter Services Company