Billing, Communication Skills, Customer Relations, Customer Support/Service, Interpersonal Skills, Organizational Skills, Problem Solving Skills, Record Keeping, Safety Process, Telephone Skills
About Us:
Our new Springhill Suites hotel is now seeking friendly, organized, and customer-focused Hotel Front Desk Agents to join our team! As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional stay experience.
Job Summary:
We're looking for a highly skilled and courteous Front Desk Agent to manage guest check-ins/outs, handle room assignments, and provide exceptional customer service. If you have excellent communication skills, a warm smile, and a passion for hospitality, we'd love to hear from you!
Responsibilities:
Greet guests, handle check ins/outs and assign rooms
Manage room keys, ID verification and ensure secure transactions
Answer phone calls, respond to emails and resolve guest inquiries
Process payments, handle billing and keep accurate records
Provide information on hotel services, amenities and local attractions
Collaborate with other departments to ensure seamless guest experiences
Maintain the front desk area's cleanliness and organization
Follow hotel policies, procedures and safety protocols
Requirements:
What We Offer:
Competitive hourly rate ($16-$17/hr.)
28-36hrs/week
Comprehensive benefits package (medical, dental, vision)
Paid time off accrual
Opportunities for career growth and development
A dynamic and supportive work environment
How to Apply:
If you're passionate about delivering exceptional guest experiences, please submit your application, including your resume and a cover letter, to
kira@christiansoncompanies.com
We can't wait to welcome you to our team!
#hc146527S
Springhill Suites By Marriott-Fargo