Billing, Communication Skills, Community Programs, Community and Social Services, Data Entry, Detail Oriented, Documentation, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Maintain Compliance, Managed Care, Medicaid, Organizational Skills, Presentation/Verbal Skills, Sales Management, Sales Prospecting, Social Work, Telephone Skills, Writing Skills
Schedule: Monday–Friday, 5:00 PM–9:00 PM (20 hours/week)
Location: Remote or Hybrid
Role Summary
Grace Community Care & Homes is seeking a dependable and compassionate Evening Intake Coordinator to manage new client intakes during after-hours. You’ll help families complete eligibility forms, verify Medicaid enrollment, and prepare cases for the day team to process.
Responsibilities
- Answer evening calls, emails, and messages from prospective clients and support coordinators
- Conduct Housing Supports and DDD intakes via phone or Zoom
- Enter data into Therap, HMIS, or intake tracking systems
- Verify Medicaid (NJ FamilyCare) coverage and MCO (Aetna, Horizon, Wellpoint, UHC, Fidelis)
- Prepare intake documentation for Prior Authorization and Billing teams
- Maintain confidentiality and ensure HIPAA compliance
Qualifications
- Experience in healthcare, social services, or community-based programs preferred
- Knowledge of NJ Medicaid, DDD, or housing-related supports is a plus
- Strong communication and documentation skills
- Self-motivated, dependable, and able to work independently
- Tech-friendly (Therap, Acuity, Google Workspace)
- Prior experience in Medicaid, DDD, or human services intake strongly preferred
- Detail-oriented with excellent written and verbal communication
- Comfortable with data entry and client tracking systems (Therap, HMIS, Excel)
- Able to maintain confidentiality and follow HIPAA guidelines
- High school diploma or associate’s degree minimum
Job Type: Part-time
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Grace Community Care and Homes Inc.