Event Captain

Redbird

Los Angeles, CA
30+ days ago

Part-time

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Skills

Bartendingunmatched
Beveragesunmatched
Bussingunmatched
Calendar Managementunmatched
Coachingunmatched
Communication Skillsunmatched
Event Managementunmatched
Food Deliveryunmatched
Food Servicesunmatched
Food and Beverage Industryunmatched
High School Diplomaunmatched
Lift/Move 50 Poundsunmatched
Mathematicsunmatched
Operations Managementunmatched
Physical Demandsunmatched
Point of Sale (POS) Systemsunmatched
Problem Solving Skillsunmatched
Restaurantunmatched
Sanitationunmatched
Service Deliveryunmatched
Standard Operating Procedures (SOP)unmatched
System Operationsunmatched
Team Playerunmatched
Time Managementunmatched
Training/Teachingunmatched
Waitressingunmatched

Description

Benefits:

Tips
Employee discounts
Training & development

Job Purpose:
Guide events staff on execution of private events. Provide friendly, responsive service to create an exceptional dining experience for all our guests. Executes food service in tandem with event run of show to provide a dining experience that meets or exceeds our guests’ expectations. Provides food, beverage, service and hospitality that meets our standards and procedures.

Duties & Responsibilities:

Responsible for training team members in accordance with the service manual
Obtains assignments from event manager at the start of the work shift
Delegates service assignments to event servers and event bartenders
Reviews event timeline/ event run of show with staff and vendors
Works in tandem with event planners to execute events according to client expectations
Set up and break down private event spaces and ensures that the set up is in accordance with the event floorplan
Reports to work on time and in correct uniform
Practices positive personal hygiene and cleanliness habits during all work shifts
Performs all duties and maintains knowledge of all standards and procedures as stated in the training information
Welcome and greet guests. Treats all guests with our Hospitality culture – uses guests’ name when known, polite, courteous, warm and friendly
Inform guests about the selected event menu and answer questions about our food, beverages and other restaurant functions and services
Have accurate knowledge of menu allergens
Polish and restock smallwares
Ensure that food and beverages are delivered to guests in a timely matter
Ensure tables are maintained according to our hospitality standards, making sure tables are bussed.
Maintain effective communication with bartenders, expo, food runners, and bussers to ensure seamless dining service
Perform side work at the start, during and at the end of each shift as required by service station assignment
Maintain and stock service areas
Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Involves managers when needed.
Be ready and willing to assist fellow colleagues as situations arise
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
Communicates to the manager on duty any and all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience
Communicate effectively with team members and supervisors to support seamless service delivery and resolve issues promptly
Accurately rings in event orders into the POS system while adhering to standard operating procedures
Accurately charges clients their event balances through the POS or Tripleseat
Completes recap report

Qualifications:

High school diploma or equivalent
Communicate and understand the predominant language(s) of our guests.
Minimum of 2 years of food serving.
Basic knowledge of service procedures and functions.
Possess basic math skills and have the ability to handle money and operate a POS system.
Have working knowledge of food, beer, wine, liquor and common drink recipes.
Food Handlers Certificate and Responsible Beverage Service (RBS) Certificate required

Working Conditions and Expectations:

Must have open weekend availability
Work schedule will may vary from early morning to late evening, weekends and holidays
Ability to work opening and closing shifts.
Shifts will range from 6 – 8 hours and you may be asked to work overtime
Work in a busy restaurant dining room environment, as well as outside dining area.
Be ready and willing to assist the restaurant floor on a need basis.
Always act in a professional manner that represents the restaurant, owners, partners and staff.
Respectful to all guests that have chosen to dine in our restaurants.
Demonstrate teamwork in all areas of the restaurant
Work with a positive attitude in all types of situations
Follow safety and sanitation rules and laws at all times
Attends all scheduled employee meetings.
Always act in the best interest of the restaurant, fellow employees and guests.
Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee

Physical Requirements:

Be able to work in a standing position for long periods of time (up to 8 hours).
Be able to reach, bend, stoop and frequently lift up to 50 pounds.
Be able to ascend and descend up to 5 floors of stairs.

This job description is not all inclusive and may be modified based on business needs. The management reserves the right to make updates and changes to this job description as seen fit for the best interest of the restaurant, employees and guests.

Numbers & Facts

Location	Los Angeles, CA
Job Type	Part-time

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