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Event Concierge

Omni Hotels

Boston, MA

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JOB DETAILS
SKILLS
Catering Services, Conferences, Customer Relations, Customer Support/Service, English Language, Event Management, Multilingual, Multitasking, Physical Demands, Plan Meetings, Problem Solving Skills, Secondary School, Special Needs, Standards Development
LOCATION
Boston, MA
POSTED
Today
Omni Boston Hotel at the Seaport

Launch Your Career at the Omni Boston Hotel at the Seaport

Forget a job-start a career journey with a brand that defines luxury and personalized service in one of America's most vibrant cities. The AAA Four Diamond-rated Omni Boston Hotel at the Seaport isn't just a hotel; it's a dynamic hub and a landmark that offers unparalleled opportunity.

Why Join Our Team?

Work at the Center of it All: Our prime location in the heart of the bustling Seaport District puts you at the nexus of Boston's commerce, culture, and charm. With easy access to South Station, the harbor, and Logan International Airport (BOS), you'll be part of a team that serves as the ultimate gateway to the ever-evolving city.

Elevated Environment, Elevated Experience: Step into an atmosphere of sophistication and style. You'll work within a stunning property featuring 1,054 well-appointed rooms, many boasting unrivaled floor-to-ceiling city and harbor views. Imagine being part of the team that operates seven distinct dining experiences, a luxe day spa, and a year-round heated rooftop pool and hot tub.

A Stage for Your Success: With over 100,000 square feet of flexible function space, we host major meetings and conferences daily. This means a fast-paced, high-profile environment where you can sharpen your skills, gain diverse experience, and make a visible impact on every guest's stay.

Be the Best of Boston: At Omni, our commitment is to provide every guest with warmth, personalized service, and unforgettable experiences. We are looking for passionate, motivated individuals ready to deliver this promise. If you are ready to bring your best every day and elevate your hospitality career, we want you!

Ready to define the standard of luxury hospitality in the Seaport? Apply today and help us create the next unforgettable Boston experience.

POSITION OVERVIEW:

Grab the reigns and help shape the future of the Seaport's best kept secret! Creativity must infuse everything we do, and everyone in the Hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity.

The Event Concierge directly supports Convention Services Department through a liaison role between the Catering/Convention Services Managers and onsite meeting planners. This position is highly visible and the central point for handling and addressing special needs or requests for our groups and events. The vision for the role is to proactively monitor the flow of events and to react appropriately when needed.

RESPONSIBILITIES
• Assist Convention Services and Catering Managers in providing unparalleled levels of service to our customers to help building long term relationships with our clients
• Act as liaison and main point of contact between the meeting planner and Hotel teams
• Create a bond with on-site meeting planners, essentially providing an extension to that planner's team
• Detailed knowledge of hotel function space, group dynamics and event details
• Basic knowledge of Hotel's operational departments, their roles and purpose
• Attend all operational meetings as required, such as Daily BEO Meeting, Resume Review and Pre/Post Event Meetings
• Being proactive in problem resolution, keeping clients advised on status of events and functions, including items pending that need follow up

QUALIFICATIONS:
• High school education required. College degree preferred
• Previous hospitality experience in a customer facing role is preferred
• Ability to engage guests at all levels. Must be passionate about providing warm, engaging, and personalized service
• Must be able to work in a fast-paced environment and be able to handle multiple priorities
• Fluency in English is essential. Multilingual is advantageous
• This is a physically demanding role with 90% of a standard 8-hour shift being on your feet
• Must be able to work a flexible schedule to include early mornings, late evenings, weekends, and holidays, with the ability to work a variety of shifts within any given work week

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

About the Company

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Omni Hotels

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