Supervises and services all aspects of the Business Center on the conference level according to group resume, banquet event orders, and individual guest requests.
Essential functions include managing, executing, and promoting all available business center services for all guests, including the use of computer systems in relation to sales and conference services. Receives and follows through group information and details via resumes, banquet event orders, and account service leaders and directors of conference services, catering, and sales.
Directly services and manages the conference level, in addition to service leaders and guests, in a proactive manner and upon clients' requests. Participates in external and internal meetings as determined by the director of conference services.
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort. Regular attendance in conformance with resort standards is essential to the success and performance of this position.
In addition to performance of the essential functions, this position may be required to perform a combination of the following other duties, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company:
Physical activity frequency includes sitting, walking, climbing stairs, standing, crouching/bending/stooping, reaching, grasping, pushing/pulling, near vision, far vision, hearing, talking, smell, taste, lifting/carrying, and travel.
Assimilate into Trump National Doral - Miami cultural foundation through understanding, supporting, and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.
OSHA laws require the use of the following personal protective equipment (PPE) when performing work duties that have the potential of risk to your health or safety: back safety belt, protective gloves, and eye protection may be required on rare occasions. Associates will be trained in the proper use and care of assigned PPE. The resort provides the required PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your leader.
Specific job knowledge, skill, and ability include reading, listening, and communicating effectively in English; ability to indirectly supervise banquet associates; ability to handle multiple customer and operational demands with a high degree of professionalism; ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation; resort product and industry knowledge; quantitative processing of data via business center office machine equipment; proficiency in the use and operation of computer systems; interpersonal skills to provide overall guest satisfaction; and ability to work under pressure and deal with stressful situations during busy periods.
Qualification standards include a high school degree or equivalent, a bachelor's degree preferred; a minimum of one year experience at a supervisory level in guest contact areas of the hospitality industry; resort experience preferred; previous experience in event planning preferred; and none required for licenses or certificates.