VARITE is looking for qualified Scaled, Digital Experience CSM (Remote).
WHAT THE CLIENT DOES?An American computer software company that offers a wide range of programs from web design tools, photo manipulation and vector creation, through video/audio editing, mobile app development, print layout and animation software.
WHAT WE DO?Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.
Job Title: Scaled, Digital Experience CSMLocation: Remote (Candidates must be able to support Central/Mountain time zones)Contract Duration: 7 months (Possible Extension)Pay Rate Range: $25.00/hr. to $31.06/hr. on W2Work Authorization: Only USC or GC
HERE’S WHAT YOU’LL DOJob Description:Duties: - Work collaboratively across a mixed specialty team to plan and execute Digital Events for 300+ customers centered around driving Adoption and Value.
- Network within the ecosystem to build cross-functional relationships to stay ahead of the curve on solution expertise, identifying guest speakers for events and speak confidently to solution knowledge.
- Create and post digital content for use at scale by both Client's Customers and internal stakeholders that fosters community and encourages peer learning.
- Deliver an exceptional customer experience through scaled, digital events by orchestrating the right internal speakers, creating engaging supporting content, and employing an entertaining presentation style .
- Act as the voice of the customer internally at Client's – sharing process improvements and product feedback into the internal ecosystem.
- Shared management of an external inbox, facilitating conversations with customers over email, event follow-up, and promotions.
- Report internally on event metrics, tying program performance to business strategy and creating value for customers within a given Solution or Solution Group.
Skills: - 2-4 years meaningful work experience in a strategic customer success role or related field.
- A proactive, customer-facing mindset with a passion for driving customer success at scale.
- Strong communication and interpersonal skills, with the ability to clearly articulate value to diverse audiences – from practitioner to executive decision maker
- Ability to prioritize, multi-task, and perform in a fast-paced environment.
- Exceptional storytelling, organizational and presentation skills, both verbal and written, ability to engage a large audience in a compelling and authentic way.
Preferred Qualification: - Deep knowledge of Adobe software in digital marketing and/or digital media space, especially Adobe Experience Manager (AEM) and Adobe Journey Optimizer (B2B).
- Adobe Certifications highly preferred
- Proven experience presenting virtually to an audience of 300+
- Comfortability using Microsoft Teams to conduct Webinars
Education: - Bachelor's Degree or equivalent work experience.
- Experience planning and promoting digital events for Customers at Scale.
BENEFITS: We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. Eligible employees may receive:
- Health Insurance: Medical, dental, and vision coverage
- Retirement Plans: Participation in a company-sponsored retirement savings plan.
- Legal Service Plans: Offering access to attorneys for legal advice and representation.
If this opportunity interests you, please respond by clicking on EasyApply.
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VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.