ABOUT US: Lone Rock Retreat is a mission-driven retreat center supporting education leaders working to ensure every child has access to an excellent education. Located just 40 minutes from downtown Denver and 30 minutes from the Foothills, right off Highway 285, our inspiring natural setting offers a space for reflection, connection, and meaningful impact.
WHAT SETS US APART:Unlike traditional hospitality environments, we are not open 365 days a year. We only host groups up to 60 people with a minimum two-night stay. Our calendar aligns with the rhythms of the education community, which often means time off during major holidays like Thanksgiving, Christmas, and New Year’s—creating a healthier work-life balance for our team.
WE TAKE CARE OF YOU!: We offer a generous and competitive benefits package designed to support your health,well-being, and future:
- 100% employer-paid medical, dental, and vision insurance for full-time team members
- Option to enroll in Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Employer-paid long-term disability insurance for all full-time team members
- 401(k) plan with employer contributions
- 13 paid holidays for full-time team members
- Competitive vacation time for full-time team members
- Sick leave
- Employee Assistance Program (EAP)
- Access to “Savings Spot” for discounted pricing on a variety of products and services
- Complimentary staff meals during shifts
THE ROLE
Ensures event details are executed properly across food service, event space setup, and audio-visual needs. Maintains ongoing communication with guests throughout the event and handles any additional requests that arise. Ensures meals are served on time, fully accounted for, and meet quality standards. Maintains event space ambiance and ensures standards of cleanliness, appearance, hospitality, and service are met.
SHIFT: This position primarily covers the PM shift (1:00 PM–9:00 PM), including some weekends and holidays. Schedule flexibility is preferre
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure high levels of customer satisfaction, area cleanliness, and timeliness of service throughout events
- Manage event spaces and meal periods, ensuring food stations are stocked with correct food, supplies, and signage per event details
- Serve as point of contact with the customer's event planner for meal and break periods
- Set ambiance and atmosphere of guest spaces (music, lighting, seating) and set up needed equipment (TVs, flip charts, speakers, standard meeting items like pens/pads)
- Maintain high cleanliness standards in all event areas before and after service, ensuring exceptional presentation of public spaces
- Ensure all food and beverage items are brought in from patios at end of service
- Set up and maintain beer/wine taps and serve any liquor packages ordered
- Facilitate nightly s'mores events and other activities as requested (karaoke, movie nights, scavenger hunts, hikes, etc.)
- Keep snack areas stocked and ensure event areas are supplied with plateware, glasses, utensils, and napkins
- Clean, organize, and restock event team supplies, equipment, and food/beverage storage areas; notify managers of items needing reordering
- Accommodate guest requests during their stay and stay alert for emergency communications
- Communicate with guests and staff via tech apps/smartphones, responding to guest needs promptly
- Report accidents or incidents immediately; ensure the building is secure and safety protocols are followed
- Follow emergency protocols to protect guest safety and property; escalate guest or safety issues to department leaders
- Complete additional tasks as assigned by supervisors or managers
SUPERVISORY RESPONSIBILITIES: No direct supervisory responsibilities
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Ability to read and interpret manuals, operating instructions, and written policies
- Clear, professional verbal and written communication with guests and staff
- Ability to resolve problems related to service efficiency, customer satisfaction, and interpersonal dynamics
- Ability to judge guest alcohol consumption levels and handle guest/staff complaints smoothly and effectively
- Ability to make guest-focused decisions while balancing business interests
- Passion for serving others and delivering high levels of customer satisfaction
- Strong attention to detail, speed, and accuracy in performing job functions
PHYSICAL DEMANDS
- Work is performed primarily indoors, with the ability to work at high elevation (up to 9,000 feet) in natural terrain
- Ability to walk, bend, climb stairs, and navigate potentially slippery or icy surfaces during winter conditions
- Ability to stand or walk for extended periods, up to an entire work shift
- Frequent stooping, bending, reaching, and repetitive hand/arm movement
- Ability to lift up to 50 lbs
- May require sharing small workspaces with coworkers during busy periods
- Requires availability for weekends, holidays, and special events
- Potential hazards include slipping, tripping, broken glass, hot liquids, and hot food
- Ability to see at a distance, focus on fine details, and use peripheral vision effectively
Pahara Institute at Lone Rock is an Equal Opportunity Employer. This job description is not intended to be, and shall not be construed as, an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Such duties, responsibilities, and qualifications are subject to change, and additional duties may be assigned at any time, with or without prior notice, at the sole discretion of Pahara Institute at Lone Rock.
All team members of Pahara Institute at Lone Rock are expected to assist any guest or team member requiring assistance and to proactively address any situation as necessary to ensure a positive experience for all individuals on the premises.