Job Title: Event Management Practice Area Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
Job Summary
Position Responsibilities
Contributes to the planning, design, and implementation of ITIL ITSM Event processes Participates in the deployment and transformation of IT infrastructure processes and procedures Provides analysis and support for on-going service delivery, performance, and governance operations Collaborates with key process stakeholders to capture process implementation, work instructions, and knowledge expertise Helps monitor services throughout ITIL ITSM process lifecycle; verifying adherence to specified process requirements and support quality assurance activities Contributes to analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes Identifies and recommends enhancements to event management tools, workflows, and processes based on operational findings and trend analysis Participates in evaluations and quality assessments for proper implementation of processes to meet quality standards Participates in TEMs and other requirement gathering work sessions
Required Qualifications
An Active TS/SCI Clearance with Polygraph Degree or equivalent experience and a minimum of 3 years of related work experience Extensive working knowledge of Service Management workflows and ITSM processes Relevant experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity Good written and communication skills with the ability to clearly document and explain business processes
Desired Qualifications
ITIL certifications or training Experience with network devices-ability to read devices and throughputs, ascertain false positive readings, and determine if reported events are actionable Familiarity with ServiceNow, Splunk, SRS, or other ITSM management tools Familiarity with Tableau
About the Company
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect
A culture of integrity At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth Together, we will advance our nations most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range
The proposed salary range for this position is: $86,600 - $181,800
CACI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.