The Event Operations Manager oversees planning and execution of events at a lively entertainment venue with bowling, arcade games, and food.
Reporting to the General Manager, they manage a team of Event Hosts, ensuring guest satisfaction and seamless event experiences.
Key duties include hosting events, coordinating with sales and operations, building client relationships, and using guest feedback to improve services.
They forecast staffing needs, manage personnel, and work flexible hours, including weekends and holidays.
The ideal candidate has 1+ year management experience, 2+ years in banquet or event roles, strong communication skills, and knowledge of hospitality and event planning.
Proficiency with MS Office, database software, and POS systems is preferred.
The role involves physical activity typical of entertainment environments, such as walking, bending, and lifting objects.