Event Manager

Chartwell Hospitality

Franklin, TN

Apply

JOB DETAILS

SKILLS

Audiovisual, Billing, Catering Services, Communication Skills, Computer Skills, Continuous Improvement, Customer Experience, Customer Support/Service, Documentation, Event Management, Forecasting, Human Resources, Logistics Management, Marketing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Performance Management, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Property Maintenance, Revenue Forecasting, Revenue Growth, Sales, Team Lead/Manager, Up-Selling, Writing Skills

LOCATION

Franklin, TN

POSTED

3 days ago

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. Ensures their property events have a seamless turnover from sales to service. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

• Adheres to all standards, policies, and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Manages group room blocks and meeting space for average to large-sized assigned groups.

• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and event design.

• Acts as liaison between salesperson and customer throughout the event process (pre-event, event, post-event).

• Participates in customer site inspections and assists with the sales process as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service levels.

• Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

• Attends various meetings Banquet Event Order meeting, block review, staff meeting etc

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

Job Requirements

To be considered for this position, you must:

Must have previous hotel sales and catering experience
CI/TY and Marriott systems are a plus
Have a stable work history
Be well-organized and have strong client follow-up
Be competitive, self-motivated and a self-starter.
Exhibit exceptional written and verbal communication skills
Have fully functional computer skills including experience with Word, Excel and PowerPoint.

Some of the Benefits include:

Medical
Dental
Vision
Life Insurance with AD/D
Voluntary Life
Supplemental Benefits
Short Term Disability
401-K
Professional Growth and Development Opportunities
Compensation: Based on Experience
Travel Discounts for you and your family

About the Company

Chartwell Hospitality

Resume Resources

Free Resume Templates Free Resume Builder