Event Onsite Support Technician - (H)

Milestone Technologies

San Francisco, CA

JOB DETAILS
SALARY
$36.69–$43 Per Hour
SKILLS
Apple, Apple Macs, Artificial Intelligence (AI), Automation, Best Practices, Board Meeting, Calendar Management, Compensation and Benefits, Computer Music and Audio, Consulting, Crestron, Customer Support/Service, Digital Video, Diversity, Editing, Identify Issues, Keynote, Knowledge Base, On Site Support, Operating Systems, Presentation Software, Private Cloud, Problem Solving Skills, Product Engineering, Productivity Management, Professional Services, Service Delivery, ServiceNow, Team Player, Technical Support, Video Streaming, Videoconferencing, Webinar, iOS
LOCATION
San Francisco, CA
POSTED
Today
Event Onsite Support Technician - (H)

Job Location: San Francisco, CA

Location Type: Onsite

Req ID: 12942

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructureand services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clientsthat are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Event Onsite Support Technician

We're looking for a talented Events Ops Technician to provide support in owning world class event presentations beginning to end. You'll join a team whose mission is to provide joy through frictionless support that is globally consistent and solves problems in innovative and creative ways to have a big impact.

PLEASE NOTE: This opportunity requires 100% Mac/Apple iOS support and requires five days a week on site at our client's headquarters.

Responsibilities
  • Review client requests and provide technical direction for the planning, scheduling, and delivery of services
  • Operate PTZ cameras, video switchers, digital audio mixers, and Crestron routing systems for large and medium scale events
  • Manage streaming encoding and quality during live events, trim and deliver recorded events
  • Technical point person during board meetings and high-profile conference calls
  • Oversee vendor technicians on larger scale events
  • Train incoming vendor and Helpdesk technicians on events best practices
  • Contribute to documentation of on-site equipment and protocols
  • Troubleshoot equipment in event spaces
  • Help studio teams remotely in various locations globally with production, editing, or virtual recordings when needed
  • Support virtual events on various platforms (Google Meet, Zoom Webinar, RingCentral Events, and Streamyard)
Requirements
  • Experience owning an event end to end from event request to technical execution
  • Operational experience with event production equipment - audio mixers, microphones, video switchers, etc
  • History of direct customer service
  • Versed in Apple OS, presentation software like Keynote, PPT
  • Well versed in using Google Meet and Google Slides for events
  • Some exposure to video conferencing, streaming
Compensation

Estimated Pay Range: $36.69 - $43.00 USD per hour + benefits Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

About the Company

M

Milestone Technologies

At Milestone, we know IT, and we’re consistently driving innovation in infrastructure operations to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT infrastructures smarter, streamlined, and ultimately, more successful.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to your company and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.

Since our inception in 1997, our clients have benefited from more efficient operations and a renewed focus on employee development and business innovation. When founder, Prem Chand, started Milestone Technologies, Inc. he aimed to solve the growing problem of IT Relocation for Silicon Valley businesses. Today, with more than 2,000 employees serving a substantial client base of over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1997
WEBSITE
http://www.milestone.tech