The World of Whirlpool is an experience like no other because we create unique experiences through workshops, hands-on kitchen & laundry demonstrations with experts in the appliance industry. Walk into the World of Whirlpool and begin a journey of discovery. We are both an appliance showcase highlighting a select group of Whirlpool Corporation brands, and a hands-on experience center offering exciting workshops and a chance to interact with experts.
BASIC FUNCTION:
Who will this job appeal to?
Outgoing, Friendly, People Person
An Individual who is very detail & guest service oriented.
Someone who enjoys coordinating groups, meeting needs, & solving problems.
A person familiar with the needs of upscale groups.
Ideal Candidate:
Excellent written and oral communication skills.
Someone with superb time management and organization skills.
Thorough attention to detail, excellent listening skills, and exceptional focus on customer service.
A Great Team Member.
High regard for punctuality.
WORK SCHEDULE: Schedule varies based on client needs and business demands.
QUALIFICATIONS:
Bachelor's degree or equivalent; minimum 2 years’ experience in hotel, convention/conference center, preferable in conference services department; knowledge of conference service equipment, set-up styles, and audio-visual; excellent computer software knowledge of Google and Microsoft Office.
The position requires a high level of professionalism, aggressive guest service/hospitality skills, excellent organization, communication skills, strong multi-tasking capabilities, computer literate and detail oriented. To be successful you must possess organization and time management skills.
Exceptional follow-up, time management, and organization skills are .
Clear, concise written & oral communication skills with clients.
Thorough attention to detail, excellent listening skills, and exceptional focus on customer service.
Takes a proactive approach toward client satisfaction.
Follow grooming standards maintaining a professional image in dress and mannerisms.
The flexibility to work a varied schedule, evenings and occasional weekends, due to the event needs and demand of the facility.
Must live in the local area or within commuting distance.
Maintain a good working relationship with guests, groups and personnel from other departments.
Continually look for new and better ways to service groups and internal departments.
Understand meeting room sets & AV requirements.
Must be able to work independently.
An energetic personality.
ESSENTIAL FUNCTIONS:
Plans and ensures execution of group events to include but not limited to dates/timing of arrival & departure, room set-ups, audio visual/production needs, food service, travel, lodging, transportation, vendor management & coordination, and any other special events.
Provides excellent customer service to both internal and external customers through the following: Assisting with event operations, greeting guests, assisting and managing coat/luggage check, data entry for event management.
Knowledgeable of the conference center’s meeting facilities and support services available in order to best promote the effective utilization of the property.
Attend weekly designated meetings.
Performs administrative tasks to include distribution of event orders, reports, etc.
Build and maintain good relationships with clients.
Maintain close contact with clients to determine set-ups, numbers of attending, types of facilities needed, meal arrangements, times, and any special needs.
Work closely with all involved operating departments to ensure smooth delivery of all services.
Coordinate assigned events.
Inspect meeting rooms frequently to assure proper set-ups.
Review all billings before submitting for processing.
Coordinates vendors, obtains quotes, clients contracts etc.
Provide information to guests relative to meeting & meeting services.
Arrange recreation or special activities for clients.