Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to the World of Whirlpool, a unique and innovative closed-market facility nestled in the heart of Chicago. Operating as a dedicated Training and Conference Center, our purpose revolves around supporting the Sales Enablement team for Whirlpool Corporation. Situated within our building, the 8th floor is transformed into a state-of-the-art showroom, featuring 11 fully functional kitchens. This remarkable space serves as a hands-on training ground for trade partners, including sales representatives from renowned companies such as Home Depot. In 2010, Whirlpool made a strategic decision to create its own showroom floor, eliminating the need to transport appliances to trade shows. At Pyramid Global Hospitality, our role is pivotal in supporting this endeavor. We provide comprehensive hospitality services, including housekeeping, food and beverage offerings, meticulous event setups, and overall operational support. We take pride in our role as creators, seizing the opportunity to foster a heart connection in the training and sales process. Join us at the World of Whirlpool, where innovation meets hospitality, and where every detail is crafted to enhance the learning and sales experience.
What you will have an opportunity to do:
The World of Whirlpool is an experience like no other because we create unique experiences through workshops, hands-on kitchen & laundry demonstrations with experts in the appliance industry. Walk into the World of Whirlpool and begin a journey of discovery. We are both an appliance showcase highlighting a select group of Whirlpool Corporation brands, and a hands-on experience center offering exciting workshops and a chance to interact with experts.
BASIC FUNCTION:
Who will this job appeal to?
Outgoing, Friendly, People Person
An Individual who is very detail & guest service oriented.
Someone who enjoys coordinating groups, meeting needs, & solving problems.
A person familiar with the needs of upscale groups.
Ideal Candidate:
Excellent written and oral communication skills.
Someone with superb time management and organization skills.
Thorough attention to detail, excellent listening skills, and exceptional focus on customer service.
A Great Team Member.
High regard for punctuality.
WORK SCHEDULE: Schedule varies based on client needs and business demands.
QUALIFICATIONS:
Bachelor's degree or equivalent; minimum 2 years' experience in hotel, convention/conference center, preferable in conference services department; knowledge of conference service equipment, set-up styles, and audio-visual; excellent computer software knowledge of Google and Microsoft Office.
The position requires a high level of professionalism, aggressive guest service/hospitality skills, excellent organization, communication skills, strong multi-tasking capabilities, computer literate and detail oriented. To be successful you must possess organization and time management skills.
Exceptional follow-up, time management, and organization skills are required.
Clear, concise written & oral communication skills with clients.
Thorough attention to detail, excellent listening skills, and exceptional focus on customer service.
Takes a proactive approach toward client satisfaction.
Follow grooming standards maintaining a professional image in dress and mannerisms.
The flexibility to work a varied schedule, evenings and occasional weekends, due to the event needs and demand of the facility.
Must live in the local area or within commuting distance.
Maintain a good working relationship with guests, groups and personnel from other departments.
Continually look for new and better ways to service groups and internal departments.
Understand meeting room sets & AV requirements.
Must be able to work independently.
An energetic personality.
ESSENTIAL FUNCTIONS:
Plans and ensures execution of group events to include but not limited to dates/timing of arrival & departure, room set-ups, audio visual/production needs, food service, travel, lodging, transportation, vendor management & coordination, and any other special events.
Provides excellent customer service to both internal and external customers through the following: Assisting with event operations, greeting guests, assisting and managing coat/luggage check, data entry for event management.
Knowledgeable of the conference center's meeting facilities and support services available in order to best promote the effective utilization of the property.
Attend weekly designated meetings.
Performs administrative tasks to include distribution of event orders, reports, etc.
Build and maintain good relationships with clients.
Maintain close contact with clients to determine set-ups, numbers of attending, types of facilities needed, meal arrangements, times, and any special needs.
Work closely with all involved operating departments to ensure smooth delivery of all services.
Coordinate assigned events.
Inspect meeting rooms frequently to assure proper set-ups.
Review all billings before submitting for processing.
Coordinates vendors, obtains quotes, clients contracts etc.
Provide information to guests relative to meeting & meeting services.
Arrange recreation or special activities for clients.
What are we looking for?
MARGINAL FUNCTIONS:
Ability to multitask
Excellent Time management skills
Strong organizational skills
Excellent knowledge of computers
Strong customers service orientation and skills
Excellent listening skills
Exceptional detail follow-up
Assume responsibility/accountability
Create courteous, friendly, professional work environment
Ability to quickly evaluate alternatives and decide on plan of action
Think creatively
Perform other job functions when assigned to ensure property/company goals and guest expectations are exceeded.
ENVIRONMENT: Please refer to the Position Analysis/Specifications for details.
EEO Employer
Compensation:
$60,000
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.