Event Security Officer (Part-Time)

We are seeking an experienced and motivated PT Event Security Officer to join our team. Event Security personnel have a direct responsibility for the experience, welfare, and safety of Mortgage Matchup Center guests. By maintaining established security policies and procedures, staff will protect the arena, its assets, employees, and guests.Your Role on the TeamProviding outstanding Customer Service is a main component of this role. Personnel will serve as information specialists responding professionally and patiently to guests' comments, questions, and requests as well as greet, welcome, and thank customers as they arrive and exit each event. A significant portion of your shift will consist of searching guests' bags via x-ray for prohibited items and monitoring guest flow through walk through metal detectors, utilizing hand wands when necessary.

Provide outstanding customer service that exceeds guests' expectations while always seeking to find opportunities to improve guest experienceHave a strong understanding of the arena layout to provide guests assistance and clear direction including during emergency situationsRespond quickly and accurately to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standardsHave a clear understanding of and ensure arena policies and procedures are followed by maintaining order and ensure adherence to all safety rulesRespond to customer inquiries in a professional mannerTo ensure safety, monitor and control crowds during all eventsVerify credentials to control access into restricted areasWrite clear and concise incident reportsMonitor, patrol and respond to alarms/emergency situations inside/outside the Arena

Your Skills and Experience

Excellent customer service skills, friendly, outgoing personality, and verbal communication skillsWorks well with others in a team environmentMaintain a neat, professional appearance as outlined by the Employee HandbookAbility to remain calm and focused at all timesAbility to exercise sound judgment to diffuse volatile situationsAbility to memorize layout of Mortgage Matchup CenterAbility to be flexible with various post/work location based on business needsHigh school diploma requiredMust be at least 18 years of ageCustomer service experience in a fast-paced environmentProficiency in Microsoft Office products is recommended