$18.00-$20.00 hourly depending on experience. Weekends are required.
INNS OF AURORA, LLC CORE VALUES
While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:
• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others
Position Purpose:
Under the Events Manager, the Event Server is responsible for set-up, execution, and break-down of all Inns of Aurora events and to assist guests to create a satisfying and luxurious experience.
Responsibilities/Duties/Functions/Task:
- Set up event space as outlined in the Banquet Event Order
- Set tables prior to guest arrival with appropriate utensils, table cloths, condiments etc
- Restock all stations
- Understand and be able to articulate the specific food and beverage menu for every event
- Check identification for guests to verify age requirements for purchase of alcoholic drinks
- Interact with guests in a poised and professional manner.
- Ensure the needs of all guests are met while navigating throughout the event area.
- Consistently monitor guest satisfaction through regular check-ins.
- Serve water, coffee and tea to guests
- Prepare cocktails according to customer orders and deliver them to guests, or deliver order to bartender
- Run food from kitchen with trays or by hand, as needed
- Ensure the timely completion of all side work and daily cleaning tasks.
- Adhere to cleaning duties required at end of shift
- Retrieve plates and glasses from tables and transport them to the kitchen during meal services.
- Report all issues in the dining area to management team
- Maintain the cleanliness of the service area
- Attend all required training and meetings.
- Maintain a positive and helpful attitude with all guests. and Inns of Aurora employees
- Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
- Follow guidelines and expectations as stated in the employee handbook
- Other duties, as assigned
Requirements
- Must be flexible in scheduling and have open weekend availability
- Excellent verbal communication skills
- Ability to multi-task effectively under fast-paced working conditions
- Ability to maintain neat, professional and clean appearance and practices
- Ability to work while standing for long periods of time
- Ability to work in a team environment with other servers, host, bartenders, chefs and other Inns of Aurora employees
- Ability to adhere to proper food regulation standards and health and safety standards
- High level of professionalism and passion for the hospitality industry
- Flexibility pertaining to guest needs and hourly schedules
- TIPS certifications; will train as needed
PREFERENCES
- High school or college level degree
- Previous customer service, banquet/events/catering serving or fine-dining serving experience
- Knowledge and understanding of workplace safety procedures
- Local wine, food and fine-dining knowledge
Benefits
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.