Event Services Staff | Part-Time | Thief River Falls Complex

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Position Summary:

The Event Services Staff's primary function is to use knowledge of the building and its services to provide a safe and enjoyable environment for the building patrons entering the facility.

 

This role pays an hourly rate of $13.00 - $16.00

 

Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching.

 

This position will remain open until November 20, 2026.

About the Venue:

The Thief River Falls Complex is a multi-venue complex in Thief River Falls, Minnesota. The complex includes the Ralph Engelstad Arena, the Huck Olson Memorial Civic Center, the Multi Events Center, and the Thief River Falls Tourist Park.

Responsibilities:

• Foster a positive and enjoyable environment with a positive attitude for all guests attending an event. 
• Perform ticket scanning, ticket taking, partial security screening, guest questions, responding to incidents on venue property, directing guests to seating locations, etc. 
• Ensure all guests are following venue, act, or promoter-specific rules and regulations.
• Provide assistance to patrons with special needs or wheelchair access.
• Direct guests in a variety of situations, including emergencies.
• Monitor and report any potential unsafe situations to the direct supervisor. 
• Hand out flyers or other promotional items.
• Find opportunities to improve the guest experience.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED (or any equivalent combination of education and experience).
• Prior customer service experience is preferred.  
• Must be able to work shifts, including nights, weekends, and holidays, dependent on the event schedule. 
• Stand and walk for four to six hours at a time.
• Ability to work independently and as part of a team.
• Able to communicate effectively.
• Must be comfortable multi-tasking and working in a fast-paced environment.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.