Event Staff II - Access and Security

Event Staff II - Access and Security

Salary

$19.15 - $22.53 Hourly

Location

Main Campus - Orem

Job Type

Part-Time Staff

Job Number

FY2706633

Division

VP Administration/Strategic Rel

Department

UCCU Center

Opening Date

09/25/2026

Closing Date

10/23/2026 11:59 PM Mountain

First Review Date

10/16/2026

Required Documents Needed to Apply

Resume

Applicant Support

1-855-524-5627

Support@schooljobs.com

• Description
• Benefits
• Questions

Position Announcement

Join Utah Valley Universitys event operations team in a role that is essential to creating a safe, professional, and welcoming experience for thousands of guests attending concerts, athletic events, ceremonies, and other campus gatherings. As an Event Security team member, you will serve on the front line of guest safety by conducting entry screening, managing access to restricted areas, and supporting event operations with professionalism, sound judgment, and exceptional customer service.

This position offers the opportunity to work in a dynamic event environment while collaborating with event supervisors, venue management, and public safety partners. Ideal candidates take pride in treating guests with respect, applying policies consistently, and helping ensure events run smoothly from start to finish. Whether screening attendees, monitoring secure areas, or assisting with access control, your work will play a vital role in protecting guests, performers, staff, and the overall event experience.

Summary of Responsibilities

• Guest Services & Wayfinding: Welcome guests; provide directions, seating assistance, and ADA support; resolve routine questions and complaints with empathy and professionalism. Ticketing & Access Control (non-screening): Scan tickets/credentials; verify seating locations; prevent pass-backs; redirect or escalate suspected fraud. Crowd Management: Monitor aisles, concourses, stairs, and portals for congestion; execute hold/release procedures; maintain clear egress; report hazards. Policy Communication: Politely enforce venue policies (bag size, re-entry rules, prohibited behaviors); escalate refusals per protocol. Incident Observation & Reporting: Recognize concerning behavior (impairment, disorderly conduct, medical needs); notify control/dispatch; complete concise incident statements as directed. Emergency Readiness: Follow staff movement and guest communication directions during alarms, evacuations, or shelter-in-place; support ADA evacuations per plan. Professional Presence: Maintain assigned post; uphold service standards; keep areas tidy; support opening and close-out checklists.
• Entry Screening Operations: Set up/verify magnetometer calibration and lane configuration per supervisor direction. Conduct screening with professionalism and consistency; use secondary wanding as required. Execute bag checks in view of CCTV when possible; apply bag-size and contents policy; manage divest tables. Enforce prohibited-items policy; follow refusal, surrender, or denial-of-entry procedures and document as directed.

Queue & Throughput Management: Stage stanchions/signage; meter guest flow to maintain target throughput while preserving screening quality. Triage VIP/ADA/issue lines; coordinate with ticketing to resolve exceptions quickly.

• Credential & Access Control (Back of House): Validate credentials at docks, tunnels, stage doors, and production corridors; deny access when not authorized; log deliveries and vendor check-ins. Monitor Back of House for propped doors and unknown persons or property. Report security breaches as directed.
• Incident Response & Coordination: Notify control/dispatch; preserve scenes as directed; write clear factual statements (who/what/when/where). Support ejections and welfare checks as directed by Supervisors; always prioritize safety and de-escalation.
• Asset & Information Protection: Maintain discretion regarding talent movement and production details; challenge unknown persons politely.
• Compliance & Professional Standards: Follow search/screening and privacy protocols; treat all guests with dignity and impartiality. Maintain chain-of-custody procedures for surrendered items as instructed.

Qualifications / Licenses / Certifications

• High School diploma or GED

Preferred Qualifications:

• Experience with two-way radios.

• Experience with events and crowd management.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of and commitment to creating a welcoming environment where all guests, employees, and visitors are treated with respect and professionalism.

• Knowledge of suspicious activity and behaviors.

• Knowledge of where to find help with ticketing issues, an unruly guest, a medical emergency, etc.

Skills

• Skills in effectively dealing with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness.

• Fantastic communication and social skills, including the ability to listen and de-escalate tense situations.

Abilities

• Ability to read small print.

• Ability to climb steps repeatedly.

• Ability to descend/ascend ramps and inclines/declines.

• Ability to stand for long periods of time.

• Ability to work in a fast-paced, busy environment with environmental conditions such as noise, dark/dim/absence of lighting, etc.

• Ability to bend, stretch, reach, and kneel without restriction.

• Ability to stay calm in an emergency or confrontational situation.

• Ability to present a professional, polished appearance.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.

Although part-time and adjunct (less than 30 hours per week) employees are ineligible for the full-time employee benefits package, the university is pleased to offer the following:

• Undergraduate tuition remission benefit:

• Part-time: waives 100 percent of tuition and general student fees for up to 3 credit hours or 1 course after 6 consecutive months of employment and a minimum of 480 hours worked (dependents do not qualify)

• Adjunct: waives 100 percent of tuition and general student fees for one course per semester in which there is an active teaching assignment at the university (dependents do not qualify)

• Access to the Employee Assistance Program (EAP)

• Access to Campus Recreation and Wellness

• Exclusive cash rewards through Utah Community Credit Union's (UCCU) branch on UVU's campus when becoming a member

01

What is your highest level of education?

• High School or equivalent
• Associates
• Bachelors
• Masters
• Ph.D.
• Ph.D. (abd)
• Juris Doctorate

02

How many years of experience do you have in this type of position?

• <1
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8+

03

Do you have experience providing customer service and assisting guests in an event, entertainment, hospitality, or similar setting?

• Yes
• No

04

Have you worked in event operations, crowd management, security, ticketing, access control, or a related role?

• Yes
• No

05

Do you have experience responding to safety concerns, enforcing policies, and documenting incidents or operational issues?

• Yes
• No

06

Have you conducted security screening, credential verification, bag checks, or other access-control functions?

• Yes
• No

07

Do you have experience using two-way radios to communicate and coordinate activities in an event, security, customer service, or operational environment?

• Yes
• No

08

Do you have experience working events that involved crowd management, guest assistance, traffic flow, or safety monitoring?

• Yes
• No

Required Question

Employer Utah Valley University

Address 800 W. University Parkway

Orem, Utah, 84058

Phone Applicant Support 855-524-5627

Website http://www.uvu.edu