Event Staff Supervisor | Part Time | NOW Arena

Event Staff Supervisor | Part-Time | NOW Arena in Hoffman Estates, Illinois | Careers at NOW Arena

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Event Staff Supervisor | Part-Time | NOW Arena

Location US-IL-Hoffman Estates

Job Post Information* : Posted Date 12 hours ago(6/25/2026 8:55 AM)

Job ID 2026-32685

Location Name NOW Arena

Category Guest Services

Type Regular Part-Time

Location : Location US-IL-Hoffman Estates

Job Post Information* : External Company Name Oak View Group

Job Post Information* : External Company URL https://www.oakviewgroup.com/

Location : Postal Code 60192

Location : Address 5333 Prairie Stone Parkway

Job Post Information* : Post End Date 9/25/2026

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Hideaway Brew Garden is looking for a high-energy, friendly, Event Staff Supervisor to ensure the beer garden continues to be the best outdoor music venue in the area.

This role pays an hourly rate of $30.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until September 25, 2026.

About the Venue

NOW Arena is an 11,800-seat multi-purpose family entertainment, cultural and sports center. Seating capacity for the arena ranges from 3,000 to 6,000 for theater shows; 9,400 for football, hockey, lacrosse, and soccer games; 10,000 for basketball games; and 11,800 for concerts. The Hideaway Brew Garden is adjacent to the arena where we provide live music and entertainment to the local community over the summer months.

Responsibilities

• Oversee and execute opening and closing procedures for the Hideaway Brew Garden property, ensuring operational readiness, safety, and cleanliness standards are met.
• Supervise front-of-house operations, including guest welcome, reservations, and group check-ins, ensuring a smooth and positive arrival experience.
• Lead on-site response to weather-related situations and emergency procedures, maintaining guest and staff safety at all times.
• Provide cross-departmental leadership and support across concessions, bar service, cleaning crews, artist/band relations, and guest services.
• Act as the primary point of contact for staff during events, addressing operational challenges, resolving guest concerns, and making real-time decisions.
• Monitor crowd flow and venue conditions to ensure a safe, organized, and enjoyable event environment.
• Support staff performance by offering direction, problem-solving assistance, and hands-on leadership during high-volume events.

Qualifications

• 2-3+ years of experience in restaurant, hospitality, or live event operations; prior supervisory experience preferred.
• Proven ability to lead teams in fast-paced, outdoor event environments.
• Strong problem-solving skills with the ability to remain calm and professional under pressure.
• Excellent interpersonal and customer service skills.
• Flexible availability, including weekends, evenings, holidays, and outdoor work in varying weather conditions.
• Physically able to stand for extended periods and lift/carry heavy items as needed.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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