Audiovisual, Brand Marketing (Branding), Brand Messaging, Budgeting, Business-to-Business (B2B), CAAD (Computer-Aided Architectural Design), Catering Services, Cloud Computing, Contingency Plans, Continuous Improvement, Customer Experience, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Event Management, Furniture, Interpersonal Skills, Leadership, Multitasking, Organizational Skills, People Management, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Project/Program Management, Salesforce.com, Team Player, Time Management, Willing to Travel, Writing Skills
ACTUAL TITLE: EVENT SPECIALIST
Roles/Responsibilities:
Own and manage multiple programs throughout the year
Serve as the single point of contact for programs owned ensuring consistent experience for the customer and best utilization of campus space
Participates in ideation, collaborating with multiple stakeholders for the event in order to generate concepts and brainstorm ideas. Then help develop a plan for the execution of these ideas.
Responsible for contracting vendors including and not limited to catering, furniture, mascot talent and organizing internal business partner volunteer needs.
Provide guidance on internal processes required for events including guest registration, security, vendor load in/load out
Ensure the proper space set-up, vendor load in/load out and working order of all audio-visual equipment
Develop and oversee the event's budget. Review proposals for cost and profitability and keep the budget in mind when selecting proposals.
Identify and respond to service gaps, misses, and problems with a focus on both the guest experience and continuous improvement.
Understand Salesforce brand and marketing with the ability to ensure consistent, on-brand messaging
Comfortable presenting event plans in front of all levels of team members including Senior Leadership
Maintain up to date event documentation and interact with our internal event request system
Support other colleagues in multiple, complex events and activities in a collaborative and extremely fast paced environment
Manage and contribute towards creative problem solving.
Required Skills:
Bachelor's degree or equivalent experience required
5-7 years successful event management experience planning customer-centric events, preferably in a B2B, high-tech, fast-paced events environment
Excellent written and verbal communication and customer service skills, with the ability to proactively address needs
Results-oriented, customer driven, organized with attention to detail and strong interpersonal skills that are effective at all levels of the organization
Ability to handle stress and last minute urgent requests, anticipate issues and have (or quickly develop) contingency plans
Ability to assess and prioritize workload in a strict deadline-oriented environment
Thrive on teamwork and overcoming obstacles
In-depth knowledge of Salesforce Service Cloud, Quip collaboration tool, G-suite products including docs, sheets, slides, and hangout is desired
Ability to work a flexible schedule and travel when required (minimal)
Proficiency in GMAIL and GCAL, Social Tables, CAAD or CVent event software experience preferred
Exceptional time management, communication, organizational skills and professionalism
Highly organized, with an acute attention to detail
Ability to adjust to changing priorities and handle multiple projects at once