Event Technology Operations Lead

This role requires 2 days per week onsite in San Francisco 94105

Pay: $60-66/hour.
Duration: 3 months with extension based on performance

Typical day:
Triaging/resolving event platform usage and support tickets; managing access/credit and compliance requests for event pages, emails, and registration forms; acting as point of contact for marketers/event owners; maintaining training materials and the knowledge base; shifting to cross-functional coordination and issue triage during Summits/Innovation Days readiness cycles

About the Role
The Events Technology Operations Lead owns the day-to-day operational success of the client's Self-Service Events program on the Splash platform, operating within the strategic direction set by program leadership. Supporting a portfolio of 3,800+ events per year, this role runs the processes, support model, and stakeholder relationships that let marketers and event owners run compliant, high-quality events at scale. You'll operate at the intersection of platform usage, compliance, and stakeholder enablement, managing operational process and stakeholder communication, overseeing day-to-day platform support, and driving event readiness execution across Summits and Innovation Days.

Your Impact
Operational Process & Platform Support
Own the end-to-end support operation for front-end platform usage issues, associated policies, and self-service event processes, managing SLAs and escalation paths day to day
Manage the operational process around platform access requests, including email credit policy, CC/BCC invite requests, domain exclusions, and notification setup requests, routing technical configuration to the appropriate team
Manage and enforce brand, legal, and compliance standards for event pages, email design, and registration forms, serving as the escalation point for complex design and compliance issues
Coordinate the rollout of event landing page and email template changes in response to marketer requests and global rebranding initiatives, partnering with the technical team that builds and configures them
Own the day-to-day quality oversight of the template library from a usability, localization, and compliance standpoint, flagging issues for technical remediation
Manage the operational process for localized registration forms across global locales, partnering directly with legal and compliance teams to keep pace with regulatory changes
Stakeholder Management & Enablement
Act as the day-to-day point of contact for marketer and event owner stakeholders on platform usage, policy, and operational risk, representing Events Technology in cross-functional working sessions
Own the day-to-day content and quality of the AI Channel Expert's knowledge base, identifying gaps that drive escalations and partnering with technical teams on automation opportunities
Run and continuously improve the Global Splash Events Program training site, ACT certification curriculum, and process documentation as a scalable enablement system
Guide and provide direction to other team members supporting program operations
Event Readiness Execution
Run readiness execution for large global events (Summits, Innovation Days) end to end, assessing needs, coordinating stakeholder communication, and managing the project plan
Coordinate cross-functional logistics and timelines to ensure platform readiness ahead of major global events
Serve as the operational lead on event-day issue triage and resolution for Summits and Innovation Days

Required Qualifications
Proven experience managing the operational side of event technology platforms (Splash, Cvent, Bizzabo, or similar) at scale, with a track record of owning process and stakeholder management, not just executing individual requests, is required.
3+ years of experience relevant to this role is required.
Exceptional communication and stakeholder management skills, with the ability to manage expectations and translate platform capabilities and constraints for non-technical marketers is necessary.
Experience running support models and SLAs for high-volume queues, prioritizing time-sensitive requests under pressure is strongly preferred.

Preferred Qualifications
Strong understanding of email and landing page design principles, localization needs, and brand/legal compliance requirements, with the ability to assess quality and compliance without owning the technical build
Strong data fluency, able to build reporting frameworks that support business reviews and stakeholder communications
Track record of building and maintaining scalable training programs, certification curricula, and knowledge systems adopted broadly across an organization
 

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