Events Duty Person (Guest Services Associate)

Events Duty Person (Guest Services Associate)

Salary

$45,819.07 Annually

Location

Sacramento, CA

Job Type

Part Time Non-Career

Job Number

009067-26-CCS

Department

Convention & Cultural Services

Division

Convention Center Operational Admin

Opening Date

09/18/2026

Closing Date

10/2/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

THE POSITION

This position is responsible for supporting the guest experience at the SAFE Credit Union Convention and Performing Arts Center, ensuring a safe and secure event environment, resolving guest and event-related issues as they arise, and providing exceptional customer service. This position will primarily interact with guests, the public, vendors, and other staff to promote and create a positive guest experience.

IDEAL CANDIDATE STATEMENT

The ideal candidate will have knowledge of and experience with guest services and general venue operations within a convention center, hotel, or other large event building with multiple event spaces. They should be familiar with office procedures and equipment including computer technology, word processing, spreadsheet applications, and specialized software programs. They should also be able to provide professional customer service in all situations related to event operations and interactions with the public.

DEFINITION

To oversee and provide leadership during assigned events at the SAFE Credit Union Convention and Performing Arts District complex facilities; to ensure that the service needs of patrons and licensees are met.

DISTINGUISHING CHARACTERISTICS

Positions are limited to on-call assignments which do not exceed 1040 hours per year.

SUPERVISION RECEIVED AND EXERCISED

General supervision is provided by an Events Coordinator and/or the Events Services Manager. Responsibilities may include providing technical and functional supervision or direction to staff during assigned events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform related duties as needed:

• Oversee and provide technical and functional direction of staff during assigned events; review and control quality of work; follow event instructions given by the Events Services Manager or Events Coordinator.
• Review event requirement plans with operations and maintenance staff; ensure that all required services are provided.
• Work with clients, caterers, and staff regarding event needs; check that events are going smoothly; assist with changes and concerns before and during assigned events.
• Enforce health, safety, and other facility regulations.
• Prepare necessary reports related to assigned events; leave notes and/or recaps for incoming shifts.
• Respond to facility user emergencies, complaints, and inquiries.
• Assist with event functions such as performing usher, ticket taker, crowd director, door guard, fire watch and/or traffic management as needed.
• Other related duties may also be performed.

QUALIFICATIONS

Knowledge of:

• Service and set-up needs and requirements for various types of events.
• Fire and safety regulations and emergency procedures related to public assembly facilities.
• Principles and practices of functional supervision, including work planning, assignment, review, and training staff in work procedures.

Ability to:

• Anticipate the service needs of assigned events.
• Lead, assign, direct, and review the work of assigned staff.
• Train others in effective work procedures and methods.
• Identify event problems and take effective course of action.
• Respond to licensee and public inquiries and complaints in an effective and tactful manner.
• Prepare written reports.
• Follow oral and written instructions.
• Work irregular hours, including evenings and weekends.
• Establish and maintain cooperative relationships with those contacted in the course of work.

EXPERIENCE AND EDUCATION

Experience:

One year of experience in overseeing assigned events in a large recreational, entertainment, or similar public use facility.

• AND-

Education:

None required.

WORK CONDITIONS

Incumbents must perform shift work as assigned, including days, evenings, weekends, and holidays.

ENVIRONMENTAL CONDITIONS:

Incumbents will work indoors and outdoors in all weather conditions with moderate noise levels, dark/dim lighting. Incumbents may interact with upset patrons while enforcing departmental policies and procedures.

THE SELECTION PROCEDURE

Please note, the City of Sacramentos preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.

1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline;

• Employment applications must be submitted online; paper applications will not be accepted.

• Employment applications will be considered incomplete and will be disqualified:

• If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).

• If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.

• Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.

• Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application or emailed to employment@cityofsacramento.org. If submitting via email, please include your name and Job# 009067-26-CCS on your documents.

2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline;

• Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
• Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.
• A resume will not substitute for the information required in the supplemental questionnaire.

3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.

4. Hiring Interview: Those candidates determined to be the MOST QUALIFIED will be invited to participate in an interview process coordinated by the hiring department. There will be no eligible list established, as positions will be seasonal and/or part-time. A hiring interview is not guaranteed.

5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass LiveScan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

QUESTIONS:

For questions concerning this job announcement and the application process:

• Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
• For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627.
• Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment;
• Send an email to employment@cityofsacramento.org; or
• Call the Human Resources Department at (916) 808-5726

Bilingual Pay

Did you know that the City offers bilingual pay? Thats right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

Pension Reform Act

The City of Sacramento is covered by the California Public Employees Retirement System, and as such, must adhere to the California Public Employees Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicants eligibility and/or selection for open vacancies at the City of Sacramento.

Equal Opportunity Employer

The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information

Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf

Union Contracts:https://www.cityofsacramento.gov/HR/labor-agreements.html

Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf

01

APPLICATION: I understand my application must meet the minimum qualifications for consideration of employment with the City of Sacramento. The experience I list in the duties area of the "Work Experience" section of the employment application will be used to determine if I meet the minimum qualifications as stated on the job announcement. A resume, responses to the supplemental questions requiring a narrative response, employment history listed elsewhere in the application or attachments will not substitute for the information required in the "Work Experience" section of the employment application. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). Please refer to the City of Sacramentos Applicant Resources Page for Screening Instructions: https://www.cityofsacramento.gov/HR/employment

• Yes

02

SUPPLEMENTAL QUESTIONNAIRE: The answers to the questions below will be reviewed by the hiring department along with the information provided in your employment application. Therefore, your answers must be consistent with your employment application information (especially in the "Education" and "Work Experience" sections), must be unambiguous, and must contain sufficient but concise detail and organization. A resume will not be accepted in lieu of completing this Supplemental Questionnaire. Lack of clarity, incomplete or inconsistent information, and/or disorganized presentation may negatively affect the hiring departments review of your Supplemental Questionnaire. I understand and agree to the above instructions.

• Yes

03

Describe a time when you monitored or supervised an event. How did you work with internal groups to accomplish your goals?

04

Describe a time when you served as the primary on-site contact for an event. How did you coordinate with groups such as caterers, vendors, staff, or other involved parties to help ensure the event was successful?

Required Question

Employer City of Sacramento

Address 915 I Street

Historic City Hall

Sacramento, California, 95814-2604

Phone (916) 808-5726

Website http://portal.cityofsacramento.org/HR