Title: Events & Exposition Sleep Expert
Exempt Status: Non-Exempt
Management Level: Individual Contributor
Reports To: Manager, Events & Exposition Sales
Job Summary: The Events & Exposition Sleep Expert is a sales role focused on delivering outstanding customer experiences at fairs, rodeos, trade shows, expositions, and other special events. This position combines product knowledge, sales expertise, and customer service skills to help attendees find the right sleep solutions while representing the brand with professionalism. The role also involves supporting event logistics to ensure smooth execution before, during, and after each show.
Approximately 75% travel is expected for this position. Candidates must reside within the mainland United States and within 60–90 minutes of a major U.S. airport.
Essential Responsibilities
- Adheres to conference planning schedule, policies, and guidelines
- Assist with the event set-up and tear-down
- Attend related conference calls with management
- Minimizes shrink through inventory management practices
- Embraces and encourages turnovers to and from other partners working the event
- Offers motivational support to other partners attending the sales event
- Participates in training classes to stay abreast on product and company programs
- Maintains confidentiality of information
- Represents the company in a professional manner
- Completes other projects and special assignments as requested by supervisor and/or Senior Management
- Updates job knowledge by participating in educational opportunities
- Demonstrates individual sales excellence on all product categories
- Represents at least thirty (30) percent of total volume of event sales
- Meets minimal margin and ticket goal established by management
- Incorporates corporate directed selling strategy for designated products/services into selling behavior
- Maximizes sales opportunities based on key performance indicators
- Complete all required training modules and certifications prior to the due date
- Ensure all safety policies and procedures are followed to ensure a safe work environment for all
- Communicate professionally with all internal and external contacts
- Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation
- Communicates any concerns or issues to leadership to ensure proper efficiency of department and company operations
- Proactively engage with attendees in high-traffic, dynamic environments.
- Represent the company in a polished and professional manner at all times.
Non-Essential Responsibilities
- Execute company initiatives and other activities requested by supervisor
- Update job knowledge by participating in educational opportunities
- Contribute ideas on ways to optimize or improve the team, the department, and the Company
- Participate in additional company initiatives or special projects as assigned.
Education
- High School diploma or equivalent preferred
Professional Experience
- 1+ Years Retail Experience required And
- 3+ Years Direct Sales Experience required
Skills List
- Adapts to new situations, changes, and shifts strategies to meet different types of challenges
- Encourages differences of opinion and takes steps to prevent counter- productive confrontations. Manages disagreements in a constructive manner
- Skillful in compiling, organizing and using data to enhance planning and effectiveness
- Ability to operate office equipment (e.g., computer, fax, copier) to complete various work tasks, including sending emails, maintaining warehouse records, etc
- Utilizes strong active listening skills, including the ability to focus on the speaker, understand their perspective and provide thoughtful feedback
- Skilled in initiating, structuring and carrying out steps to complete projects and tasks
Competencies
Knowledge
- Basic Retail Sales Knowledge
- Microsoft Office Products
Licenses and Certifications
Physical Demands
Showrooms and Booths
Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!
DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.