Communication Skills, Customer Support/Service, Customer/Client Research, Disciplinary Action, Hospital, Housekeeping/Cleaning, Maintain Compliance, Presentation/Verbal Skills, Problem Solving Skills, Safety Compliance, Sanitation, Schedule Development, Secondary School, Staff Corrective Action, Staff Training, Team Player, Time Management
Job Type
Full-time
Description
Job Summary
The EVS Supervisor in charge of monitoring housekeeping staff in a hospital establishment. Their main responsibilities are maintaining stocks, ordering cleaning products, supervising housekeepers, scheduling shifts, training new employees and taking corrective actions when necessary.
Requirements
Essential Functions
- Responsible for managing time and attendance for housekeeping staff, scheduling and disciplinary actions.
- Provide Housekeeping staff with regular cleaning and maintenance tasks.
- Oversee staff daily to ensure areas are cleaned to Hospital Standards
- Check rooms and common areas, including stairways and lounge areas, for cleanliness
- Schedule shifts and arrange for replacements in case of absence.
- Conduct recruiting, hiring, interviewing of new housekeeping staff.
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
- Participate in large cleaning projects as required
- Ensure compliance with safety and sanitation policies in all areas.
BEHAVIORAL STANDARDS: - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
COMMUNICATION/KNOWLEDGE: - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Time management
- Able to work in a team environment and take direction.
- Able to stand and exert fast-paced mobility for entire shift.
- Able to maintain balance, lift, bend, kneel, stoop, and wipe.
COLLABORATION/TEAMWORK: - Teamwork - Ability to work within a team, with supervision.
Experience: - Up six-months related experience or training; or equivalent combination of education and experience.
- Training or equivalent combination of education and experience.
Education - High school education or associate's degree
- Some college preferred.
W
White Rock Medical Center