Exam Proctor

DUTIES & RESPONSIBILITIES

• Maintain computer testing room(s)

• Prepare room in advance of scheduled exams

• Monitor computers; assure operational status; troubleshoot common problems

• Restore testing area to its previous arrangement prior to exiting following exams

• Manage test scheduling and related procedures

• Apply technical knowledge and skills for problem solving, trouble shooting and continuous improvement of process and procedures related to delivery of the online nursing program

• Develop exam schedule

• Proctor computer-based exams

• Validate appropriate identification as necessary for admission to exam

• Help students log in to necessary exam

• Troubleshoot testing issues as necessary

• Monitor exam process and progress

• Enforce all rules and regulations as necessary

• Follow established protocol for integrity breaches

• Provide technical assistance

• Maintain and update knowledge of current operating technology

• Provide administrative support

• Perform various tasks, assignments, and projects as directed by site and nursing administration

• Perform additional duties as requested by nursing faculty

• Maintain and manage individual and group scheduling and calendars

• Manage phone calls, both incoming and outgoing

• Perform inventory control and purchase supplies and equipment for site

EDUCATION, EXPERIENCE & QUALIFICATIONS

Competencies

• Excellent teamwork, communication, and organizational skills; positive attitude required
• Holds high degree of integrity, professionalism and confidentiality
• Expertise in Microsoft Office Suite, Windows applications, internet and email
• Must be able to collaborate well with others
• Self-directed personality with the ability to adapt to changing needs and priorities on a daily basis
• Ability to perform multiple tasks efficiently and effectively; ability to learn quickly
• Ability to follow established procedures and protocols
• Ability to maintain a controlled environment when computer and exam issues occur
• Must have strong customer service skills
• Must be prompt and have a sense of time limits

Experience

• Experience with MS Office software and Windows environments
• Experience in a higher education environment is strongly preferred, but not required
• Experience with Learning Management (LMS) and Learning Content Management Systems (LCMS) is strongly preferred, but not required

Education/Certifications

• High school diploma or equivalent required
• College degree preferred