Examination Development Program Manager

The Association of Social Work Boards provides support and services to the social work regulatory community to advance safe, competent, and ethical practices to strengthen public protection.The Examination Development Program Manager manages the day-to-day operations of examination development activities, supervises staff, and coordinates workflows, resources, and program deliverables. In partnership with the Director of Examination Development, this role supports the validity, reliability, security, and continuous improvement of the examination development program. The Examination Development Program Manager serves as a subject matter expert in exam content and examination development and contributes to strategic planning, process improvement, and program quality initiatives.THIS NOT A FULLY REMOTE POSITION.Because this is a hybrid position, preferred candidates will reside in Washington, DC, Maryland, Virginia, or North Carolina and be able to commute to the office for in-person meetings and team activities two days a week.ESSENTIAL FUNCTIONSEssential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed, nor does it necessarily list all possible duties that may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Program Operations and OversightManages end-to-end examination development workflows​Supervises, coaches, and develops staff while fostering accountability and collaborationOversees workflows and deliverables with exam vendorsMonitors system functionality, workflow efficiency, and operational qualityEnsures examination development activities align with program standards for validity, reliability, security, and qualityManages examination security protocols across office operations and development activitiesProject ManagementSupervises project management for examination development initiatives, including annual deliverables, schedules, milestones, and related documentationOversees cross-functional work to ensure timely, accurate completion of program tasksEvaluates processes and implement improvements that strengthen efficiency, consistency, and qualityMeeting and Volunteer ManagementCoordinates with Examination Development Senior Coordinator to plan, facilitate, and oversee onsite and virtual examination development meetings, including agendas, logistics, materials, and follow-upSupervises preparation and quality review of meeting materialsSupervises volunteer engagement, including scheduling, participation tracking, and continuing education credit distributionMaintains working knowledge of item writer programs, examination committees, and form review processesContent Development and Quality AssuranceManages preparation and quality control of examination materials, including items, forms, reference materials, and related documentationOversees the maintenance and integrity of item banks and examination forms before, during, and after meetingsManages and participates in final functionality reviews before examination publicationAssists with development of examination-related products, including study guides and practice examinationsStakeholder Support and CommunicationSupervises communication to candidate, member, and stakeholder inquiries related to examination programsEscalates complex issues appropriately and monitors follow-through to resolutionPrepares reports, presentations, and supporting documentation for internal and external stakeholdersPresents to stakeholder groups as requestedResearch, Analysis, and Continuous ImprovementParticipates in evaluation of examination development processes and program performanceAnalyzes workflows and recommends improvements to strengthen effectiveness and efficiencyContributes to strategic initiatives that support program quality and organizational goalsADDITIONAL FUNCTIONSEdits and proofreads examination content as neededSupports examination security protocols and investigationsRepresents the association at professional meetings and conferences as appropriatePerforms other duties that support departmental and organizational successESSENTIAL SKILLSSocial work subject matter expertise​Ability to supervise, coach, and develop staff while fostering accountability and collaborationStrong organizational, project management, and process management skillsProficiency with Microsoft Office tools, including Word, Excel, and OutlookAbility to manage multiple priorities while maintaining effective, efficient workflowsAbility to work independently with minimal supervisionQuality assurance and attention to detailCommunication and stakeholder engagementProcess improvement, innovation, and analytical thinkingTeam leadership and supervisionConfidentiality and professional integrityJOB REQUIREMENTS AND QUALIFICATIONS (education and experience)Master of Social WorkActive social work license in good standingMinimum 2-3 years of experience managing staffMinimum 2-3 years of experience managing projects, and programs or operationsPrior exam-related experience preferred Experience working with and managing volunteers preferredExperience editing or proofreading technical, assessment, or examination-related contentWORK ENVIRONMENT, TRAVEL AND EXPECTED WORK HOURSASWB is committed to a diverse and inclusive workplace culture that welcomes and appreciates all individuals regardless of race, gender, gender identity/expression, age, ethnicity, ability, sexual orientation, socioeconomic status, religious affiliation, or national origin and culture. ASWB operates a hybrid work model, offering flexibility between in-office and remote work. Typical business hours are 8:30 a.m. to 5:00 p.m.; however, ASWB emphasizes results-based productivity. Reliable high-speed internet is required for remote work. Occasional travel (up to several times per year) may be required to support association meetings or business needs. ASWB provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.This job description is intended to describe the general nature and level of work being performed by individuals in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. ASWB reserves the right to modify the scope of this position based on business needs, organizational changes, or other factors.

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