2nd Level Support, 3rd Level Support, Analysis Skills, Applications Security, Best Practices, Change Management, Change Order Management, Cisco ASA (Adaptive Security Appliance), Cisco Network Systems, Communication Skills, Computer Science, Computer Security, Desktop PC, Detail Oriented, Documentation, Endpoint Security, Family Educational Rights and Privacy Act (FERPA), Firewall Administration, IP (Internet Protocol) Routing, ISO (International Organization for Standardization), Identify Issues, Information/Data Security (InfoSec), Juniper Networks Product Family, Maintenance Services, Mentoring, Network Routing, Network Security, Network Switching, Network Testing, Operations Processes, Penetration Testing, People Management, Persuasion Skills, Policy Development, Product Support, Regulations, Resolve Customer Issues, Risk Analysis, Security Analysis, Security Monitoring, Security Policy, Systems Administration/Management, Testing, VPN (Virtual Private Network)