Executive Account Manager

The Executive Account Manager is responsible for managing and expanding a strategic partnership with Blackstone and serving as the primary relationship owner for its portfolio companies. This role operates as a senior client-facing leader acting as a trusted advisor to executive stakeholders while ensuring seamless onboarding operational execution and long-term account growth across a complex enterprise portfolio. The ideal candidate brings experience supporting private equity-backed organizations managing large enterprise portfolios and driving cross-functional execution in regulated or highly complex environments.

Duties and Responsibilities

• Executive Partnership & Strategic Account Management
• Own and manage the enterprise relationship with Blackstone and its portfolio companies
• Serve as the primary executive point of contact for senior stakeholders across the partnership
• Develop and execute strategic account plans aligned to Blackstones investment strategy and portfolio growth objectives
• Build trusted long-term relationships by aligning solutions to business financial and operational goals

Portfolio Company Onboarding & Lifecycle Ownership

• Lead onboarding for newly acquired portfolio companies ensuring consistent high-touch enterprise experience
• Assess enterprise needs and recommend tailored solutions aligned to each companys operational requirements
• Manage the full account lifecycle including onboarding, adoption, expansion, and renewal

Contract Negotiation & Financial Stewardship

• Negotiate complex enterprise agreements including direct and GPO-aligned contracts
• Partner with legal, finance, and compliance teams to ensure contract accuracy, profitability, and performance
• Maintain financial accountability across assigned accounts including forecasting and portfolio health

Cross-Functional Leadership & Program Execution

• Orchestrate cross-functional teams across sales, operations, provisioning, billing, and leadership
• Own escalation management and issue resolution ensuring accountability and timely outcomes
• Translate executive-level customer needs into clear internal execution plans

Revenue Growth & Portfolio Expansion

• Identify and drive expansion opportunities across portfolio companies
• Support renewal strategy, pricing alignment, and long-term growth initiatives
• Balance revenue performance with customer satisfaction and retention

Reporting Analytics & Executive Communication

• Manage portfolio performance metrics, lifecycle reporting, and account insights
• Prepare executive-level updates, QBRs, and strategic reviews for internal leadership and Blackstone stakeholders
• Maintain accurate CRM documentation, forecasting, and reporting

Required Qualifications

• 7-10 years of experience in executive account management, strategic accounts, enterprise sales, or customer success
• Proven experience managing large complex enterprise or private equity-backed portfolios
• Strong executive presence with the ability to influence senior stakeholders
• Demonstrated success leading cross-functional teams without direct authority
• Exceptional communication, analytical, and problem-solving skills

Preferred Qualifications

• Experience supporting private equity firms and portfolio companies
• Background in telecommunications, SaaS technology, or infrastructure services
• Experience working with Fortune 500 or highly regulated enterprise clients
• Comfort operating in a fast-paced, high-growth environment with shifting priorities