Administrative Skills, Atlassian JIRA, Audiovisual, Authentication, Budget Management, Budgeting, Calendar Management, Catering Services, Communication Skills, Contingency Plans, Corporate Compliance, Customer Support/Service, English Language, Executive Assistant Skills , Expense Management, Finance, Financial Services, Follow Through, High School Diploma, Leadership, Logistics, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Multilingual, Multitasking, Negotiation Skills, OAuth, On Call, Onboarding, Operational Support, Performance Reviews, Presentation/Verbal Skills, Proofreading, Purchase Orders, Reconciliation, Regulations, Risk, Single Sign-On (SSO), Slack, Spanish Language, Transportation Planning, Willing to Travel, Writing Skills
The Executive Assistant will provide high-level administrative, operational, and project support to the Director of Enterprise Identity and the broader EID leadership team. This role is the operational backbone of a fast-paced technical organization owning authentication and authorization systems (Smart Authentication, OAuth/OIDC infrastructure, SAF, identity modernization). The ideal candidate is proactive, discreet, technically curious, and able to translate ambiguous priorities into structured execution.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Required Qualifications
- 5+ years of executive administrative experience supporting Director-level or above leaders, ideally in technology, financial services, or a regulated enterprise environment.
- Demonstrated mastery of Microsoft 365 (Outlook, Teams, PowerPoint, Excel, SharePoint) and modern collaboration tools (Slack, Confluence, Jira).
- Strong written and verbal communication skills with the ability to draft executive-level correspondence.
- Proven ability to manage multiple competing priorities under pressure with high accuracy.
- Demonstrated discretion handling confidential, regulatory, and personnel information.
- Proficiency with corporate travel and expense systems (Concur or equivalent).
- High school diploma required; Bachelor''s degree preferred.
Preferred Qualifications
- Prior experience in financial services, payments, or a similarly regulated industry.
- Familiarity with technology org rhythms: agile ceremonies, release calendars, on-call schedules, and incident communications.
- Working understanding of identity/security concepts (SSO, MFA, OAuth) sufficient to triage stakeholder requests intelligently - not a technical role, but technical fluency is a strong plus.
- Experience supporting a manager with a portfolio of side ventures and personal LLCs (clean separation of corporate vs. personal scope).
- Bilingual English/Spanish is a plus, given the South Florida hub.
- Notary public certification (FL) is a plus.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Calendar & Scheduling
- Own complex calendar management across multiple time zones for the Director and key leaders.
- Triage meeting requests, resolve conflicts, and protect deep-work blocks.
- Coordinate recurring leadership cadences: 1:1s, staff meetings, skip-levels, and cross-org reviews.
Communications & Stakeholder Management
- Draft, proofread, and route executive-level communications (email, Slack, decks, memos).
- Serve as a trusted liaison between the Director and internal/external stakeholders, including senior leadership, partner orgs (Atwork, Commercial Space, Risk), and external vendors.
- Handle sensitive information with absolute discretion (HR matters, compliance issues, vendor negotiations).
Travel & Expense
- Plan domestic and international travel, including agendas, ground transport, and contingency planning.
- Manage expense reports, reconciliations, and corporate card compliance per AmEx T&E policy.
Meeting & Workshop Operations
- Plan and execute logistics for offsites, multi-day workshops (e.g., Identity Modernization 3-Day Workshop), and town halls.
- Prepare agendas, pre-reads, and materials; capture decisions and action items; drive follow-through.
- Coordinate AV, catering, room booking, and remote-participant experience.
Project & Operational Support
- Track action items, OKRs, and initiative status across the EID portfolio.
- Support contractor onboarding/offboarding logistics (e.g., vendor transitions, access provisioning coordination with HR/IT).
- Assist with performance review cycle logistics, talent reviews, and team events.
- Maintain organizational artifacts: org charts, distribution lists, SharePoint/Confluence spaces, and team playbooks.
Budget & Vendor Coordination
- Support PO creation, invoice tracking, and vendor onboarding workflows.
- Partner with Finance on budget tracking, reforecasts, and quarterly reviews.
Calendar & Scheduling
- Own complex calendar management across multiple time zones for the Director and key leaders.
- Triage meeting requests, resolve conflicts, and protect deep-work blocks.
- Coordinate recurring leadership cadences: 1:1s, staff meetings, skip-levels, and cross-org reviews.
Communications & Stakeholder Management
- Draft, proofread, and route executive-level communications (email, Slack, decks, memos).
- Serve as a trusted liaison between the Director and internal/external stakeholders, including senior leadership, partner orgs (Atwork, Commercial Space, Risk), and external vendors.
- Handle sensitive information with absolute discretion (HR matters, compliance issues, vendor negotiations).
Travel & Expense
- Plan domestic and international travel, including agendas, ground transport, and contingency planning.
- Manage expense reports, reconciliations, and corporate card compliance per AmEx T&E policy.
Meeting & Workshop Operations
- Plan and execute logistics for offsites, multi-day workshops (e.g., Identity Modernization 3-Day Workshop), and town halls.
- Prepare agendas, pre-reads, and materials; capture decisions and action items; drive follow-through.
- Coordinate AV, catering, room booking, and remote-participant experience.
Project & Operational Support
- Track action items, OKRs, and initiative status across the EID portfolio.
- Support contractor onboarding/offboarding logistics (e.g., vendor transitions, access provisioning coordination with HR/IT).
- Assist with performance review cycle logistics, talent reviews, and team events.
- Maintain organizational artifacts: org charts, distribution lists, SharePoint/Confluence spaces, and team playbooks.
Budget & Vendor Coordination
- Support PO creation, invoice tracking, and vendor onboarding workflows.
- Partner with Finance on budget tracking, reforecasts, and quarterly reviews.