Executive Administrative Assistant

Date October 28, 2025

HR News Position Vacancy Announcements

Executive Administrative Assistant

FLSA Classification

Exempt

Salary Range/Grade

Salary Range: $35,000 - $50,000

Reportsto

Vice Chancellor

Job Description

Summary/objective

The Division of Enrollment Management & Student Success complements the academic mission of Southern University at New Orleans (SUNO) by providing support, services, and activities that facilitate critical learning and student development. The Executive Administrative Assistant (EAA) is a confidential support professional responsible for providing high-level administrative and operational support to the Vice Chancellor and the Division's shared services offices, including Admissions & Recruitment, Residential Life & Housing, Student Leadership & Engagement and other units reporting directly to the Vice Chancellor.

The EAA coordinates divisional communications, manages division-wide events and projects, oversees customer service operations, and facilitates student appointments to university committees. Serving as the University's primary switchboard operator, the EAA collaborates with colleagues across campus to support the recruitment, enrollment, registration, and retention processes. This position requires a strong working knowledge of enrollment services, deadlines, policies, and student support resources to provide accurate guidance to students, families, and visitors.

The EAA supervises and trains student workers assigned to the Division, modeling exceptional customer service and ensuring a welcoming and professional experience for all who interact with the Office of Enrollment Management & Student Success. The dynamic nature of the Office requires the ability to anticipate needs, exercise sound judgment, handle confidential information responsibly, and interact professionally with students, parents, faculty, staff, administrators, and external partners.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides executive-level administrative support to the Vice Chancellor, including managing calendars, coordinating meetings, preparing agendas, drafting correspondence, and organizing briefing materials.
• Supports administrative and operational needs of division units including Admissions & Recruitment, Housing & Residential Life, Student Leadership & Engagement, and others as assigned.
• Coordinates division-wide events, workshops, orientation activities, and program logistics; prepares related communications and follow-up documentation.
• Manages the process for identifying and confirming student appointments to university committees and governance bodies.
• Serves as the University's primary switchboard operator, routing calls and inquiries while providing accurate and timely information on enrollment, registration, student accounts, housing, financial aid, and related services.
• Provides high-quality customer service to students, families, campus visitors, and community partners through phone, email, and in-person engagement.
• Facilitates referrals to academic advising, student support services, career services, housing, health services, and academic schools.
• Supervises, trains, schedules, and evaluates student workers assigned to the Division; ensures delivery of effective front-desk and switchboard services.
• Maintains confidential files, financial records, personnel documentation, and sensitive communications in accordance with university policy.
• Assists with monitoring budgets, processing purchase requests, and preparing reports and data summaries in support of divisional operations.
• Tracks divisional initiatives and deadlines to ensure timely progress and follow-through.
• Other duties as assigned.
• 
  Competencies
  
  • Demonstrated professionalism, discretion, and ability to handle confidential information.
  • Exceptional interpersonal, written, and verbal communication skills.
  • Strong customer service orientation with the ability to engage diverse stakeholders respectfully and effectively.
  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to manage multiple priorities, organize work efficiently, and meet deadlines in a dynamic environment.
  • Understanding of enrollment-related processes or ability to learn them quickly.
  • Ability to supervise and train student employees effectively.
  Work environment
  
  This position operates in a professional office setting and utilizes standard office equipment. The role requires regular interaction with students, faculty, staff, families, and external partners.
  
  Physical demands
  
  Ability to sit/stand/walk at will; Ability to climb stairs; Ability to communicate verbally and in writing; Ability to use a keyboard; and Ability to lift or carry up to 10 pounds.
  
  Travel required
  
  0%.
  
  Required education and experience
  • An Associate's degree or an equivalent combination of education and experience.
  • One to two years of administrative support experience, preferably in education or a complex organizational environment.
  • The ability to work effectively in a very collaborative senior executive leadership environment is required.
  Preferred education and experience
  • Bachelor's preferred.
  • Previous experience providing executive support is desirable.
  • Experience working directly with students or the public in a service-oriented role strongly preferred.
  
  
  Working at Southern University at New Orleans
  
  All offers of employment are contingent upon approval from the University's Chancellor and a satisfactory pre-employment background check to include reference checks.
  
  As a member of the Southern University System, Southern University at New Orleans (SUNO) offers a comprehensive benefits package to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; paid holidays; and tuition waiver for qualified employees.
  
  Southern University of New Orleans (SUNO) is an Equal Opportunity Employer.
  
  Non-Discrimination Statement
  
  In compliance with Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws, Southern University at New Orleans (SUNO) forbids discriminating or harassing conduct that is based on an individual's race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in Uniformed Services, and all other categories protected by applicable state and federal laws.
  
  This commitment applies but is not limited to decisions made with respect to hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other College-administered programs. Discriminatory acts of any kind are strictly forbidden.
  
  American with Disabilities Act (ADA) Statement
  
  Southern University of New Orleans (SUNO) complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Office of Human Resources.