Executive Assistant

E4 Insurance Services
  • Fargo, North Dakota
    4 days ago

    Job Description

    About E4 Insurance Services


    E4IS is a national insurance marketing organization (IMO/BGA/FMO) specializing in life insurance, fixed and

    indexed annuities, long-term care, and disability income. We partner with

    holistic financial and insurance advisors and help them deliver predictable

    results in an unpredictable world.


    Four things we do for advisors and their clients:

    •     Protect income

    •     Provide liquidity

    •     Protect investment portfolios

    •     Design retention and reward strategies for employers


    Our approach is consultative, unbiased, and customized. In

    short: we make “life” easy.


    Our culture runs on Jack Welch’s “4 E’s” of leadership — energy, energize, edge, and execution. We have offices

    in Verona, WI and Fargo, ND, with remote teammates coast to coast. This role is

    onsite in Fargo.

    Why This Role Exists


    Our two Managing Partners spend

    their highest-value hours in front of advisors, carrier partners, and clients.

    Every hour they spend on scheduling, paperwork, and follow-up is an hour not

    spent growing distribution.


    The Executive Assistant exists to buy back those hours — by owning the calendar, the inbox triage, the meeting

    prep, the case paperwork, and the follow-through, so that nothing falls through

    the cracks and the Partners walk into every meeting fully prepared.


    This is not a task-taking job. The best version of this role anticipates what the Partners need before

    they ask.

    What You'll Own

    1. Calendar, Travel & Daily Priorities

    •     Own the calendars for two Managing Partners —

    scheduling, rescheduling, protecting focus time, and resolving conflicts

    without escalating every one

    •     Book and manage travel: flights, hotels, ground

    transportation, and itineraries.

    •     Run a weekly priorities check-in with each Partner;

    keep a visible list of open commitments and deadlines

    •     Build meeting agendas in advance and distribute

    pre-reads so meetings start prepared, not cold

    2. Communication & Correspondence

    •     Triage the Partners’ inboxes: surface what needs them,

    handle what doesn’t, and draft responses in their voice

    •     Screen and route incoming calls; answer the main line

    professionally and direct callers to the right department

    •     Monitor shared inboxes and voicemail with

    same-business-day acknowledgment

    •     Maintain distribution lists for advisors, carrier

    partners, and internal teams

    3. Advisor & Client Coordination

    •     Schedule and confirm advisor and client appointments,

    virtual and in person

    •     Take meeting notes, capture action items, and drive

    follow-ups to completion — you own the loop until it closes

    •     Provide administrative support through the life

    insurance application and underwriting process: assembling paperwork, gathering

    signatures via DocuSign, tracking requirements, and following up with carriers

    and advisors on outstanding items

    •     Support advisor onboarding, contracting, and the

    registration process with our Broker-Dealer

    •     Maintain accurate records in our CRM and case

    management systems


    Scope boundary: This is an administrative role. You will not solicit, negotiate, recommend, or give advice

    on insurance or securities products. Questions of product suitability,

    coverage, or advice route to a licensed advisor or Managing Partner — every time,

    no exceptions.

    4. Records, Confidentiality & Office Operations

    •     Maintain organized digital and paper filing systems in

    SharePoint and OneNote, with confidentiality as the default setting

    •     Handle nonpublic personal information — health,

    financial, and beneficiary data — strictly according to company policy and

    applicable privacy requirements

    •     Order and maintain office supplies, coordinate meals

    for meetings, and handle shipping

    •     Pick up, sort, and distribute mail promptly

    5. Team & Culture

    •     Coordinate team events: birthdays, NAIFA watch parties,

    partner check-ins, and office celebrations

    •     Be the person who makes the office feel like somewhere

    people want to be — welcoming to visitors, helpful to coworkers, and steady

    when things get busy

    •     Stay engaged in learning the life insurance and annuity

    business; you don’t need to arrive an expert, but you should leave your first

    year knowing considerably more than you came in with

    •     Take on new projects as assigned — this role grows with

    the person in it

    How Success Is Measured


    You will be reviewed quarterly against these six measures. Bonuses are tied to company performance and to your

    progress here.

    •     Nothing falls through the cracks. Commitments

    made in meetings get tracked and closed. Follow-ups happen without a reminder.

    Deadlines are met or renegotiated early — never missed silently.

    •     The calendar works. Both Partners start their

    week knowing exactly where they need to be. Double-bookings, travel snarls, and

    last-minute scrambles are rare and quickly resolved.

    •     Response time. Internal and advisor

    communications acknowledged same business day; client-facing items handled

    within agreed service standards.

    •     Case paperwork moves. Applications and

    requirements are complete, accurate, and progressing. You know the status of

    every open case you touch without having to go look it up.

    •     Confidentiality is airtight. Zero mishandling of

    client or company confidential information. Discretion in what you say, where

    you say it, and where you store it.

    •     Judgment improves over time. Decisions you

    escalate in month one, you make on your own by month six — and the Partners

    trust those decisions.

    First 90 Days

    Days 1–30 — Learn the terrain

    •     Master the tech stack: Outlook, SharePoint, OneNote,

    DocuSign, CRM, and our case management workflow

    •     Learn each Partner’s preferences — how they like their

    calendar built, their email triaged, their meetings prepped

    •     Complete required compliance, privacy, and

    cybersecurity training

    •     Understand the basic mechanics of a life insurance

    case, start to finish

    Days 31–60 — Take the wheel

    •     Own both calendars end to end, including travel

    •     Run inbox triage independently and draft correspondence

    for review

    •     Produce meeting agendas and notes without being asked

    •     Manage open case requirements and carrier follow-ups

    Days 61–90 — Get ahead of it

    •     Anticipate needs: prep materials before the request

    comes

    •     Propose at least one process improvement you’ve

    identified from the inside

    •     Operate as the reliable first point of contact for

    advisors and clients reaching the office

    Who Thrives in This Role

    •     Organized to a fault. You keep systems, not

    piles. You can hold a dozen open threads and lose none of them.

    •     A clear, diplomatic communicator. Strong

    writing. Warm on the phone. Comfortable telling a Partner “that won’t work” and

    offering what will.

    •     Discreet by instinct. You’ll see compensation,

    health information, and sensitive client details. Confidentiality isn’t a rule

    you follow; it’s how you’re wired.

    •     Resourceful. You try to solve it before you

    escalate it, and you know where that line is.

    •     Unflappable. Priorities shift, phones ring,

    someone needs something now. You re-sort and keep moving without drama.

    •     Tech-comfortable. You pick up new tools quickly

    and look for ways to make them do more of the work.

    •     Genuinely good sense of humor. This matters to

    us. We work hard, the phones ring, and cases go sideways — and the people who

    do well here are the ones who can laugh at the chaos, take a joke, tell a

    better one, and keep the mood light without ever letting the work slip. If you

    can find the funny in a Monday morning, you’ll fit right in.

    Qualifications

    Required

    •     Strong proficiency in Microsoft Office (Outlook, Word,

    Excel, PowerPoint, OneNote, SharePoint), Adobe Acrobat, DocuSign, and standard

    office equipment

    •     Excellent written and verbal communication

    •     Demonstrated ability to maintain confidentiality and

    professionalism

    •     Self-starter who is reliable, dependable, and able to

    work independently and collaboratively

    •     Ability to manage multiple priorities under pressure

    and with frequent interruptions

    •     Ability to work onsite in the Fargo, ND office

    Preferred

    •     Bachelor’s degree

    •     1+ year supporting executives or senior leadership

    •     1+ year in insurance, financial services, or another

    regulated industry

    •     1+ year of hands-on client communication in a financial

    setting

    •     1+ year of working with registered representatives and

    securities-licensed individuals

    •     Experience with CRM and case management platforms

    Compensation, Schedule & Logistics

    •     Salary: $55,000–$65,000 per year, commensurate

    with experience

    •     Bonus: Quarterly review with bonuses awarded

    based on company and individual goals

    •     Schedule: Full-time, 40 hours per week, 8:00

    a.m. – 5:00 p.m. CST with a one-hour lunch. From May 1 through Labor Day, lunch

    is 30 minutes and the office closes Fridays at 12:30 p.m. CST.

    •     Flexibility: Supporting two Managing Partners

    occasionally requires availability outside normal business hours — travel days,

    advisor deadlines, or a case that has to move. This is the exception, not the

    pattern, and we do not expect you to live on your phone.

    •     Location: Onsite, Fargo, ND

    •     Start date: Determined upon offer acceptance

    •     Benefits: A complete list of company benefits

    will be provided separately. An E4IS Employee Handbook covering all policies

    and procedures is provided upon offer and acceptance.

    •     Equipment: E4IS provides a laptop, monitors,

    desk phone, and printer/scanner/fax. Company-provided equipment is returned if

    employment ends.

    •     Conditions of employment: Offer is contingent on

    a background check and on completion of required compliance and privacy

    training. Continued employment requires adherence to E4IS confidentiality,

    privacy, and information-security policies.

    Where This Can Go

    This role sits closer to the center of the business than most administrative jobs. You will see how cases

    are designed, how advisors are won, and how carriers work. People who master

    this seat and want more have a path into case design, advisor support, marketing,

    or operations. If you want to stay and be excellent right here, that works too

    — we’ll pay you accordingly.

    Work schedule

    • Monday to Friday
    • 8 hour shift

    Supplemental pay

    • Bonus pay

    Benefits

    • Paid time off
    • Health insurance
    • Dental insurance
    • Vision insurance
    • Life insurance
    • Disability insurance
    • 401(k)
    • 401(k) matching

    Numbers & Facts

    LocationFargo, North Dakota

    Skills

    • Administrative Skillsunmatched
    • Annuitiesunmatched
    • Ball Grid Array (BGA)unmatched
    • Brokerageunmatched
    • Calendar Managementunmatched
    • Case Managementunmatched
    • Communication Skillsunmatched
    • Corporate Policiesunmatched
    • Customer Relationsunmatched
    • Customer Relationship Management (CRM)unmatched
    • Document Scannersunmatched
    • Event Managementunmatched
    • Executive Assistant Skills unmatched
    • Expense Managementunmatched
    • Fax Machinesunmatched
    • Financial Servicesunmatched
    • Follow Throughunmatched
    • Insuranceunmatched
    • Insurance Underwritingunmatched
    • Internet/Online Serviceunmatched
    • Leadershipunmatched
    • Life Insuranceunmatched
    • Liquidityunmatched
    • Long-Term Careunmatched
    • Mail Processingunmatched
    • Manage Agendaunmatched
    • Marketingunmatched
    • Meeting Minutesunmatched
    • Microsoft Outlookunmatched
    • Microsoft SharePointunmatched
    • Multitaskingunmatched
    • Negotiation Skillsunmatched
    • Office Equipmentunmatched
    • Onboardingunmatched
    • Organizational Skillsunmatched
    • Presentation/Verbal Skillsunmatched
    • Printersunmatched
    • Process Improvementunmatched
    • Record Keepingunmatched
    • Requirements Managementunmatched
    • Sales Closing Skillsunmatched
    • Securitiesunmatched
    • Writing Skillsunmatched

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