Position Summary Plans and carries out administrative functions in support of the COO/CMO/CNO/CQO/CFO/AVP, requiring considerable knowledge of the organization. Responsibilities • Provides advanced, diversified and confidential administrative support requiring broad and comprehensive clerical/secretarial experience, skill and knowledge of organization policies and practices for the COO/CMO/CNO/CQO/CFO/AVP. • Has significant contact with senior management and organizational data. • Interacts professionally with all levels of management. • Significant employee contact and outstanding customer service to children and their families. • Establishes and maintains strong relationships with employees, senior management, board members, medical staff and various external contacts. • Must be able to handle all confidential meetings and correspondence with discretion. • Performs significant administrative duties with multiple priorities and tasks. • Organizes and expedites flow of work through the COO/CMO/CNO/CQO/CFO/AVP. • Provides work direction to other clerical personnel within the department. • Organizes meetings including distributing materials, set up of audio/visual equipment, arranging for refreshments or catering and transcribing minutes. • Schedules and maintains calendars of appointments, meetings, and travel itineraries and coordinates related duties such as flights, hotel and transportation arrangements. • Creates, prepares, coordinates and maintains presentations, including charts and graphs, databases and spreadsheets. • Prepares, monitors, or assists with the preparation of various budgets. • Recommends and help to implement processes which facilitate cost reduction. • Composes and types routine and non-routine correspondence, reports, special projects, technical papers, etc. • Conducts Internet research, data collection and some analysis of information. • Coordinates special events. • Answers phone calls, routes callers, takes messages and resolves routine and sometimes complex inquiries. • Responds to callers and visitors not requiring the attention of the COO/CMO/CNO/CQO/CFO/AVP utilizing significant discretion in varied areas. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Qualifications EDUCATION/TRAINING • Associate's Degree or can demonstrate proof of completion within 12 months of hire date. • Two (2) years of prior customer service, administrative or secretarial experience may substitute for the Associate's degree (in addition to the requirements listed in the Experience section). • Highly proficient in word processing, spreadsheet, presentation and/or database software, preferably Microsoft Office-based products (Word, Excel, PowerPoint, Access). EXPERIENCE Five (5) years of customer service, administrative, secretarial or related experience.
EDUCATION/TRAINING • Associate's Degree or can demonstrate proof of completion within 12 months of hire date. • Two (2) years of prior customer service, administrative or secretarial experience may substitute for the Associate's degree (in addition to the requirements listed in the Experience section). • Highly proficient in word processing, spreadsheet, presentation and/or database software, preferably Microsoft Office-based products (Word, Excel, PowerPoint, Access). EXPERIENCE Five (5) years of customer service, administrative, secretarial or related experience.