Executive Assistant/Program Support Administrator

Crossnore

Winston Salem, NC

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JOB DETAILS

SALARY

$50,000–$58,000 Per Year

SKILLS

Administrative Skills, Calendar Management, Communication Skills, Community and Social Services, Continuous Improvement, Cross-Functional, Customer Support/Service, Establish Priorities, Event Management, Executive Assistant Skills , Finance, Google Apps, Hardware Virtualization, Leadership, Logistics, Mail Processing, Meeting Minutes, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Operational Support, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project Execution, Project Planning, Project Tracking, Project/Program Coordination, Project/Program Management, Record Keeping, Relationship Management, Reporting Skills, Sales Management, Schedule Development, Social Work, Time Management, Training/Teaching, Willing to Travel, Writing Skills

LOCATION

Winston Salem, NC

POSTED

Today

Program Support Administrator

Location/Schedule: Winston-Salem, NC; Typical hours are 1st shift, Monday-Friday, with some weekend/evening hours depending upon events/program needs. May be office based or hybrid option, flexibility required to travel for necessary meetings.

Your Impact: As the Program Support Administrator at Crossnore Communities for Children, you will serve as a critical operational partner to the Chief Program Officer (CPO) and the Program Leadership Team. This is a high-level administrative and operational support role - not a direct service or teaching position. Your work happens behind the scenes, ensuring leaders are prepared, priorities move forward, and communication flows effectively across the organization.

In this role, you will:

Keep leadership aligned, organized, and focused on strategic priorities
Manage complex schedules, communications, and competing demands
Coordinate and track key projects that impact programs and services
Build systems and processes that improve efficiency and reduce gaps
Your ability to anticipate needs, exercise sound judgment, and execute at a high level will directly support the organization's ability to serve children and families.

Education/Experience/Licensure:

Bachelor's degree required.
5+ years of full time experience required in administrative operational functions including general office tasks, calendar scheduling, record keeping, with knowledge of finance, and task management.
Experience supporting Program and Executive level teams/individuals required.
Experience with social services organizations, schools, or medical fields is highly preferred.
A relevant combination of education and experience may be considered.

Skills and Competencies:

Technical & Administrative Skills

Executive administrative support
Project management (Monday.com or similar tools)
Calendar and schedule management
Microsoft Office Suite (Excel, PowerPoint, Word)
Google Workspace (Docs, Sheets, Drive)
Virtual meeting platforms (Zoom, Teams)
Data tracking, reporting, and presentation development

Core Professional Competencies

High-level organization and time management
Multitasking and prioritization in fast-paced environments
Strong written and verbal communication
Professional correspondence and stakeholder communication
Relationship management and cross-functional collaboration

Leadership Support & Strategic Skills

Anticipating leadership needs
Independent judgment and decision-making
Process improvement and workflow optimization
Project coordination and execution
Problem-solving under pressure

Personal & Cultural Competencies

Confidentiality and discretion
Emotional intelligence and professionalism
Adaptability and flexibility
Passion for youth, families, and trauma-informed care
Creativity and continuous improvement mindset
Ability to work across diverse teams and backgrounds

Key Responsibilities:

Program Support & Leadership Coordination

Manage daily workflow of the Chief Program Officer (CPO) to ensure priorities move forward
Serve as a key liaison between the CPO, Program Leadership Team, and stakeholders
Anticipate needs, solve problems proactively, and manage competing priorities
Coordinate and track projects using tools like Monday.com
Support cross-team collaboration and communication across program areas

Project Management & Operations

Lead and support special projects from planning through execution
Create systems and processes to improve communication and efficiency
Track progress, deadlines, and deliverables across initiatives
Prepare reports, presentations, and data summaries

Administrative & Executive Support

Manage calendars, meetings, travel, and logistics
Draft and manage correspondence, including sensitive communications
Prepare agendas, take meeting minutes, and ensure follow-up
Coordinate events, meetings, and program-related activities
Monitor and triage email communication for follow-up and action

Relationship & Stakeholder Support

Serve as a professional point of contact for internal and external partners
Support relationship-building efforts aligned with strategic goals
Provide high-level customer service to staff, partners, and community members

Confidentiality & Professional Standards

Maintain strict confidentiality across all organizational matters
Exercise sound judgment and discretion in all interactions
Operate with professionalism across all levels of the organization

Hiring Range: $50,000 to $58,000 annually

Benefits:

Defined Contribution Benefits Plan including options for:
- Health/Dental/Vision Insurance - $0 copay for mental health visits with our health insurance
- Life, Short-Term Disability, and Long-Term Disability plans
- Critical Illness and Accident coverage options
- Flexible Spending Plan
401k with employer match (up to 6%)
Paid Parental Leave - Based on Tenure
Ongoing Training
20 Days PTO, 11 Paid Holidays

Note: This job ad is a summary of the position and its requirements. For a full list of responsibilities and qualifications, please refer to the detailed job description which can be sent to you upon request.

About the Company

Crossnore

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