Executive Assistant Team Manager, Strategic Communications

FTI Consulting

New York, NY

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JOB DETAILS

SALARY

SKILLS

Administrative Skills, Banking Regulations, Best Practices, Billing, Budget Management, Budget Reporting, Budgeting, Business Administration, Business Skills, Calendar Management, Catering Services, Channel Strategies, Coaching, Communication Skills, Conflict Resolution, Consulting, Contact Management, Contract Creation, Contract Processing, Corporate Law, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Data Quality, Database Administration, Detail Oriented, Diversity, English Language, Establish Priorities, Event Management, Executive Assistant Skills , Expense Management, Expense Reports, Finance, Financial Administration, Financial Analysis, Identify Issues, Interpersonal Skills, Leadership, Logistics, Marketing/Sales Collateral, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multilingual, Multitasking, Onboarding, Operational Support, Operations Management, Organizational Skills, People Management, Performance Goal Setting, Performance Management, Performance Reviews, Performance Tuning/Optimization, Plan Meetings, Pricing, Private Banking, Problem Solving Skills, Process Improvement, Professional Services, Proofreading, Regulations, Reporting Dashboards, Revenue/Sales Reporting, Risk Management, Salesforce.com, Servant leadership, Spanish Language, Spreadsheets, Staff Requirements, Standards Strategy, Team Lead/Manager, Team Player, Telephone Skills, Time Management, Training/Teaching, Willing to Travel

LOCATION

New York, NY

POSTED

Today

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you'll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About the Role

The Executive Assistant Team Manager serves as a strategic business partner to Senior Managing Directors, Managing Directors, and other senior leaders within the Strategic Communications segment, while providing leadership and management oversight of the administrative professionals team in New York. This role combines high-level administrative expertise with people management responsibilities, requiring exceptional organizational skills, business acumen, and the ability to develop and coach team members. The EA Team Manager I will handle complex, non-routine administrative functions requiring independent judgment and discretion, while simultaneously managing team performance, providing day-to-day coaching and feedback, facilitating conflict resolution, delivering training, and conducting performance reviews. This position requires a proactive leader who can anticipate needs, solve problems independently, and maintain absolute confidentiality while interacting with clients and executive leadership.

What You'll Do

Strategic Administrative Support

Provide superior administrative support to Senior Managing Directors/Managing Directors and other senior leaders, serving as a trusted business partner
Manage complex calendars with competing priorities, proactively anticipating scheduling needs and resolving conflicts independently
Coordinate and manage high-stakes meetings, logistics, schedules, and conference calls with minimal direction
Arrange complex domestic and international travel, including multi-city itineraries and last-minute changes
Maintain and manage contact databases in Outlook and Salesforce for multiple senior leaders
Create, maintain, and organize confidential paper and electronic filing systems
Serve as liaison between senior leadership, reception, facilities, and regional administrative teams
Manage time entry in Carpe Diem Web for senior leaders, ensuring accuracy and timeliness

Office Operations & Event Management

Oversee in-office operations and provide support to on-site staff in coordination with regional administrative leadership, as needed
Select and coordinate catering for meetings and special events within budgetary parameters, adhering to Strategic Communications best practices, as needed
Coordinate and manage internal and external supported team events and meetings, handling logistics from planning through execution
Troubleshoot real-time operational issues and direct team members to appropriate resolution channels
Identify and implement process improvements and efficiencies to enhance team and office operations

Business & Financial Administration

Set up new clients and manage contacts in Salesforce with high attention to detail
Assist with client invoice processing and vendor setup coordination
Manage expense reports using Chrome River software for multiple senior leaders
Create draft contracts utilizing approved templates, ensuring accuracy of information, pricing, and compliance
Process contract and business matter approvals and complete data entry into CRM (Salesforce)
Liaise with Finance on business matters, reporting requests, and budget tracking
Shepherd pursuits, contracts, and conflict checks efficiently through internal systems, ensuring nothing falls through the cracks
Manage ongoing trackers and dashboards, including team utilization, pipeline reports, and revenue tracking
Create and maintain critical business documents such as monthly decks, team agendas, pipeline reports, and staffing trackers

Team & Practice Support

Provide comprehensive support to assigned practice(s), including Financial Communications and Latin America teams
Take detailed notes and circulate action items from team meetings
Draft contracts, correspondence, and other business documents
Perform data entry, proofreading, and materials creation for client deliverables
Prepare materials and collateral for external and internal meetings
Collaborate with Strategic Communications administrative and core operations teams to deliver highest level of support
Utilize English/Spanish fluency to support LatAm team operations across Mexico, Brazil, and Colombia
Serve as subject matter expert on FTI infrastructure, processes, and Strategic Communications team dynamics

Team Leadership & Management

Directly manage and supervise regional executive assistants and administrative assistants, including performance management, coaching, and professional development
Provide day-to-day coaching, feedback, and guidance to ensure team members deliver exceptional support aligned with Strategic Communications standards
Facilitate conflict resolution among team members and address performance issues promptly and professionally
Conduct performance reviews, set goals, and support development plans for direct reports
Lead training initiatives for administrative staff on FTI systems, processes, and best practices
Serve as primary point of contact and mentor for administrative team members, fostering a collaborative and high-performing team culture
Identify staffing needs and participate in recruitment and onboarding of new administrative team members
Monitor team capacity and workload distribution to ensure efficient operations and appropriate coverage

Technology & Documentation

Create, review, and edit complex documents, reports, and spreadsheets using Microsoft Excel, Word, and PowerPoint
Research information via Intranet/Internet relevant to business matters and special requests
Maintain proficiency in all FTI systems and serve as resource for team members
Identify opportunities to leverage technology for improved efficiency and effectiveness

How You'll Grow

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.

What You Will Need to Succeed

Basic Qualifications

Bachelor's Degree
6+ years of progressive administrative support experience in a professional services environment
3+ years of people management, team leadership, or supervisory experience
Ability to travel to clients and FTI office(s) as needed
Applicants must be currently authorized to work in the United States on a full-time basis; this position will not sponsor applicant for work visas.

Preferred Qualifications

Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Experience with CRM systems (Salesforce preferred) and expense management platforms
Bilingual English/Spanish fluency
Proven track record of managing multiple senior executives simultaneously in a fast-paced environment
Demonstrated experience providing coaching, feedback, and performance management to direct reports
Experience facilitating conflict resolution and addressing performance issues professionally
Strong business acumen with ability to serve as strategic partner to senior leadership
Exceptional organizational skills with ability to manage competing priorities and tight deadlines
Exceptional verbal, written, organizational, and interpersonal communication skills with meticulous attention to detail
Superior ability to multi-task, prioritize, and organize workload across multiple leaders and team members
Proven ability to take initiative and solve complex problems independently with minimal guidance
Solution-oriented mindset with demonstrated ability to identify, research, and implement process improvements
Strong leadership presence with ability to coach, develop, and motivate team members
Skilled at identifying team dynamics, roles, and individual strengths to optimize team performance
Proactive approach to work, consistently anticipating needs before requests are made
Ability to maintain composure and professionalism under pressure and in ambiguous situations
Collaborative team player with servant-leader attitude and flexibility
Demonstrated reliability, dependability, and willingness to go above and beyond
Positive attitude and enthusiasm that contributes to team morale and culture
Ability to maintain absolute discretion and confidentiality with sensitive information
Track record of building trust and credibility with senior executives and cross-functional teams
Experience managing administrative operations for multiple office locations or regions preferred

#LI-EB2

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Compensation
Minimum Pay: $77,500
Maximum Pay: $132,500

Compensation Disclosure: The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual's location, skills, level of experience, and qualifications.

About the Company

FTI Consulting

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